
SmartAction
Founded Year
2002Stage
Acquired | AcquiredAbout SmartAction
SmartAction specializes in conversational AI for the contact center domain, providing intelligent virtual agent solutions across voice, chat, and SMS channels. The company offers a suite of services that enable automated customer interactions using technologies like natural language understanding and intent recognition. It caters to a range of industries including automotive, financial services, healthcare, insurance, retail, and more. It was founded in 2002 and is based in Fort Worth, Texas. In July 2024, SmartAction was acquired by Capacity.
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Expert Collections containing SmartAction
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
SmartAction is included in 3 Expert Collections, including Digital Banking.
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Companies and startups in this collection provide technology to streamline, improve, and transform financial services, products, and operations for individuals and businesses.
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Latest SmartAction News
Jul 31, 2025
Texas is opening its doors to AI innovators as California's restrictive tech regulations rise. Ken Herman While California's tech scene is legendary, the state's lawmakers are botching artificial intelligence policy with a tangle of red tape. Texas has quickly become a new hub for technology giants and is throwing open its doors to innovators ready to escape the regulatory chaos of the Golden State. AI is transforming industries from energy to healthcare to agriculture at a pace that leaves lawmakers scrambling. As the voice of Texas business, I see AI's potential to redefine the future, and I know from my conversations with business leaders here and across the country that smart policy is key to unlocking it. So far, California lawmakers have churned out over 30 AI-related bills this year, each more muddled than the last. Senate Bills 243 and 420, for example, target a range of issues, from mental health chatbots to general-purpose AI. Layer in proposed bans on impersonation tools, new limits on how employers can use AI and rigid rules around biometric data, and the result is a regulatory morass that threatens to halt innovation in its tracks. From scrappy startups to major players in the technology sector, firms of all sizes are getting buried under a mountain of conflicting requirements, forcing them to divert time, money and energy toward compliance instead of building the next big thing. Texas, meanwhile, is clearing a path for AI trailblazers. This summer, Texas Gov. Greg Abbott signed House Bill 149 , the Responsible AI Governance Act. The business community worked closely with lawmakers to refine this piece of legislation, which will serve as a gold standard for state-level AI regulation that protects freedoms and fuels progress. HB 149 bans harmful AI, safeguards biometric data and ensures government transparency. A 36-month regulatory sandbox allows companies to test innovative AI ideas with minimal bureaucratic hurdles, while a state advisory council ensures policymakers remain grounded in real-world expertise. Texas doesn't stifle innovators with top-down government edicts, we work with them. This means entrepreneurs, engineers and job creators find a partner — rather than an adversary — when seeking to expand their operations here. California's overregulation is already driving businesses away. Energy and manufacturing firms have bolted, and AI innovators like ABBYY Cognigy and SmartAction are increasingly looking to emerging tech hubs like Austin and Dallas for their next big bets. If California keeps up its scattershot approach, more will follow. In addition to our favorable regulatory structure, we're also committed to ensuring Texas small businesses are AI literate , as we work to empower entrepreneurs across our state with the tools and know-how they need to grow, succeed and compete on a larger scale — whether that's statewide, nationwide or in the global marketplace. To California's tech visionaries: Texas is calling. Our low-tax, pro-innovation ecosystem is designed to help you thrive. Want to build the next AI breakthrough without Sacramento's meddling? The Lone Star State is wide open. We'll keep fine-tuning our approach as AI evolves, always putting innovators first. California's tech legacy will continue to fade, so long as lawmakers find new ways to squander it through heavy-handed mandates. Keep burying innovation in red tape, and the next AI revolution will rise in Texas, not Silicon Valley. Glenn Hamer is president and CEO of the Texas Association of Business, the Texas State Chamber of Commerce that represents companies of all sizes and industries across the state.
SmartAction Frequently Asked Questions (FAQ)
When was SmartAction founded?
SmartAction was founded in 2002.
Where is SmartAction's headquarters?
SmartAction's headquarters is located at 777 Taylor Street, Fort Worth.
What is SmartAction's latest funding round?
SmartAction's latest funding round is Acquired.
Who are the investors of SmartAction?
Investors of SmartAction include Capacity, TVC Capital, Staley Capital Advisers, ORIX, ORIX Growth Capital and 4 more.
Who are SmartAction's competitors?
Competitors of SmartAction include Loris and 8 more.
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Compare SmartAction to Competitors

Replicant specializes in Contact Center Automation(CCA), focusing on customer service interactions through conversational AI. It offers a platform that automates customer service calls, facilitating conversations across voice, messaging, and digital channels, and aims to address a significant portion of these interactions without human involvement. Replicant serves enterprise contact centers in sectors including insurance, healthcare, and financial services. The company was founded in 2017 and is based in San Francisco, California.
SandLogic is a full-stack enterprise AI company specializing in the development of frameworks and applications for edge computing. The company offers a range of products including platforms for edge AI, tools for optical character recognition and intelligent document processing, and solutions for natural language processing and quality inspection. SandLogic's services are designed to facilitate digital transformation and enhance operational efficiency through the use of AI, machine learning, and deep learning technologies. It was founded in 2018 and is based in Bengaluru, India.
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CallMiner focuses on conversation intelligence in the customer experience and contact center analytics sectors. The company provides a platform for analyzing omnichannel customer interactions, using AI and machine learning to derive insights. Its solutions serve various industries, including healthcare, finance, retail, and travel, by offering tools for compliance, risk management, and fraud detection. It was founded in 2002 and is based in Waltham, Massachusetts.
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