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CallMiner

callminer.com

Founded Year

2002

Stage

Unattributed - III | Alive

Total Raised

$134.9M

Last Raised

$75M | 3 yrs ago

About CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.

Headquarters Location

200 West Street

Waltham, Massachusetts, 02451,

United States

781-547-5690

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ESPs containing CallMiner

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this space use AI to detect and analyze real customer emotions in response to products. This includes capturing facial expressions via video, assessing vocabulary in written communications, and determining emotions derived from voice interactions (such as calls or chatbots).

CallMiner named as Leader among 15 other companies, including Clarabridge, Tethr, and Cogito.

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Expert Collections containing CallMiner

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

CallMiner is included in 4 Expert Collections, including Digital Health.

D

Digital Health

8,838 items

Startups recreating how healthcare is delivered

M

Market Research & Consumer Insights

671 items

This collection is comprised of companies technology to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

A

Artificial Intelligence

9,442 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

987 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

CallMiner Patents

CallMiner has filed 1 patent.

The 3 most popular patent topics include:

  • Computational linguistics
  • Natural language processing
  • Speech recognition
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/28/2020

3/15/2022

Computational linguistics, Natural language processing, Speech recognition, Videotelephony, Speech synthesis

Grant

Application Date

12/28/2020

Grant Date

3/15/2022

Title

Related Topics

Computational linguistics, Natural language processing, Speech recognition, Videotelephony, Speech synthesis

Status

Grant

Latest CallMiner News

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

Nov 10, 2022

On Nov 10, 2022 Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analyzed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Today’s organizations operate in highly distributed environments — and just as employees demand remote and hybrid work options, customers expect to be able to quickly and effectively engage with brands on the channel of their choice. With more customer conversations — from customer service to sales and product — happening on the Zoom platform, it’s critical for enterprises to be able to gain insights from those interactions to enhance service outcomes, improve sales cycles, drive product innovation, help reduce compliance risk and more. CallMiner customers gain value through these new Zoom integrations: Zoom Contact Center: Built for flexibility and scalability, Zoom’s Contact Center as a Service (CCaaS) helps businesses deliver prompt, accurate, and highly personalized experiences to their customers over a variety of channels. With CallMiner analytics, contact centers will be able to find patterns in customer interactions, reveal insights and connect them back to business objectives. By ingesting Zoom Contact Center interactions into the CallMiner platform, users can take advantage of a range of benefits, including agent guidance, agent onboarding, agent training, self-coaching, performance improvement, compliance tools and more. Zoom Phone: Many organizational departments outside of the contact center, such as finance and procurement, interact with customers and prospects. By integrating CallMiner analytics with Zoom Phone, Zoom’s Unified Communications as a Service (UCaaS) offering, CallMiner users can expand their analytics capabilities to customer conversations enterprise-wide. In understanding these conversations, companies can gauge effectiveness, identify purchasing trends, improve frontline employee performance and more.

CallMiner Web Traffic

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Page Views per User (PVPU)
Page Views per Million (PVPM)
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CallMiner Frequently Asked Questions (FAQ)

  • When was CallMiner founded?

    CallMiner was founded in 2002.

  • Where is CallMiner's headquarters?

    CallMiner's headquarters is located at 200 West Street, Waltham.

  • What is CallMiner's latest funding round?

    CallMiner's latest funding round is Unattributed - III.

  • How much did CallMiner raise?

    CallMiner raised a total of $134.9M.

  • Who are the investors of CallMiner?

    Investors of CallMiner include Goldman Sachs, InterSouth Partners, Florida Growth Fund, Sigma Prime Ventures, NewSpring Capital and 6 more.

  • Who are CallMiner's competitors?

    Competitors of CallMiner include Alida, Worthix, Uniphore, SurveyMonkey, Pisano, Sentient Machines, Swell CX, Operative Intelligence, Cicero, ReviewTrackers and 38 more.

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Chattermill

Chattermill uses AI to help large organizations understand and improve how they interact with their consumers. Chattermill analyses customer feedback at scale and automatically identifies specific recommendations for how their clients can continuously deliver better services and products to their customers.

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InMoment

InMoment is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on the customer base and the effectiveness of customer service. It was formerly known as Mindshare Technologies. It was founded in 2002 and is based in South Jordan, Utah.

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Pisano is a customer experience management tool for businesses. It offers automation, ticket management, routing and escalations, reporting dashboard, surveys and interactive flows, Customer Relationship Management (CRM) contact database and analytics, and event tracking. The company was founded in 2016 and is based in Dubai, U.A.E.

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Medallia

Medallia provides customer experience management software that enables companies to capture customer feedback and deliver insights. It offers Net Promoter Score programs, implementation services, and Medallia Ask Now, which enables Medallia clients to add questions to existing surveys, capture feedback on in-market tests, and measure the impact on customer satisfaction and business results. The company offers customer experience, employee experience, and digital solutions. It also delivers specific products like Checkmarket, Medallia Go, Benchmarking & Panel Insights and more. The company was founded in 2001 and is based in San Francisco, California. In October 2021, Medallia was acquired by Thoma Bravo at a valuation of $6.4B.

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BirdEye

BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.

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