Future of the Workforce

How AI agents will transform enterprise workflows.

As AI agents evolve to tackle more complex workflows, the implications for enterprises and their workforces will be far-reaching, from replacing customer service reps and SDRs to augmenting compliance efforts and more. Using CB Insights data, we dig into industry applications, emerging players, and the future of the space.

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Agent infrastructure tools emerge.

Startups are making it easier for AI agents to interact with the web. For example, Browserbase’s platform allows developers to automate web interactions with AI and headless browsers, as highlighted by its CB Insights scouting report.

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Big tech jumps into the fray.

Microsoft, Google, and Amazon all have AI agent projects in motion. Microsoft announced in May 2024 an extension of its Copilot tools as “team members,” while Google’s DeepMind debuted Project Astra at its developer conference. Amazon brought on Adept’s co-founders and will license its tech as of late June 2024.

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