It's more important than ever for utilities to develop a relationship with their customers. We identify three emerging technology trends that are changing this relationship and the companies that are helping develop them.
Utilities are being threatened by the deregulation of energy markets in many states.
Today, electricity can come from a local investor-owned utility, a major energy supplier, a wind energy co-op, or even via their own rooftop solar panels. No longer are utility giants an energy customer’s only option.
As startups enter the market, utilities are hoping to keep their market share by ensuring customers are satisfied.
We used CB Insights data to outline three emerging strategies that are helping utilities keep current customers engaged, win over new ones, and add new revenue streams.