Insurtechs across the globe are evolving to meet changing customer needs. From mobile apps to online marketplaces to embedded insurance, we examine how insurtechs are changing the way customers buy insurance and interact with their insurance companies.
The customer experience is top-of-mind in the insurtech industry.
Six of the top 10 deals in the space in Q2’22 went to insurance providers, including commercial broker Newfront Insurance, health insurer Alan, and auto insurance marketplace Caribou. Despite their different business structures, these companies share a focus on creating better customer experiences for insurance buyers.