This report looks at the claims detection and intake companies serving P&C insurers.
With claims growing more complex and customer digital preferences evolving at a rapid rate, P&C insurers are looking to tap into new digital data to improve the first step of the claims process — detection and intake.
Solutions designed to do so are helping P&C insurers not only react to claims more quickly and accurately but also be more proactive in providing risk management services to customers.
CB Insights identified 120+ claims detection and intake companies addressing 10 distinct technology priorities, from computer vision to worker wearables, that P&C insurers face. The purpose of the analysis is to provide technology buyers with an overview of the technology landscape and its market participants.
Key themes explored in this report include:
- Touchless claims: Insurers are trying to handle and pay out simple claims without human intervention. Being able to immediately detect and take in data relevant to a claim is an important first step toward this end.
- Internet of Things (IoT): IoT technologies are central to many of the solutions in this report, such as auto telematics and worker wearables. These solutions are capable of immediately detecting an incident and triggering a claims response in real time.
- Anti-fraud: Fraud is a common problem insurers face when evaluating claims. Collecting information from the customer and objective third-party datasets at the time of incident can help insurers identify and avoid fraudulent cases.
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