From remote monitoring to care coordination, this MVP Technology Framework evaluates the technologies that healthcare leaders like Humana and UnitedHealth Group are using to enhance member engagement and promote better healthcare outcomes.
As members increasingly expect more personalized care, healthcare payers are hyper-focused on engaging with their members in more diverse and convenient ways.
According to a 2021 survey by Zipari and Ipsos, 93% of payers who made investments in digital solutions for member engagement noted significant membership increases. Additionally, 73% of payers also benefited from a decrease in membership turnover.
Payers are increasingly investing in solutions — ranging from remote monitoring to digital therapeutics — that enable more frequent, proactive communication with members, support long-term member health, and reduce costs.
This report evaluates 10 tech markets that payer leadership should monitor, vet, and prioritize.