From on-demand staffing to wellness platforms, this MVP Technology Framework evaluates the tech solutions that companies like Domino’s, Shell, and Qualcomm are using to recruit, train, and retain their hourly employees.
Labor shortages continue to challenge businesses across industries.
The hiring challenge is acute for companies that employ hourly workers. In retail, 70% of jobs remain unfilled, while in manufacturing and hospitality around half of open jobs don’t have hires, according to the US Chamber of Commerce and the Labor Department.
After hiring, another challenge is keeping employees on staff as many employers expect hires to take on bigger workloads to make up for the shortfalls.
To solve labor challenges and uphold employee well-being, employers in industries that rely on hourly employees — like retail, manufacturing, and hospitality — will need to adopt existing technology solutions specifically tailored to these workers.
Effectively managing these workers and giving them the tools they need to perform well offers the potential to not only increase engagement but also improve profitability via lower employee turnover, better productivity, and an elevated customer experience.
The vendors in this market serve 3 major functions for companies that employ hourly workers:
- Hiring: Tools to help find workers and employ them
- Workforce enablement: Platforms that educate and train workers, as well as offer tools to make their jobs more efficient and productive
- Retention: Solutions that prioritize workers’ well-being and career paths
This report evaluates 13 tech markets across these functions that companies employing hourly workers should monitor, vet, and prioritize.