Startups to Watch
From AI-powered chatbots to customer education tools, these 8 startups are offering organizations new ways to strengthen their customer relationships.
Understanding and responding to customer needs is essential for long-term success. While this isn’t a new concept, it’s now more important than ever — and the customer engagement space is expected to grow to $22B by 2023, according to CB Insights’ industry analysis consensus.
As corporate interest in customer engagement software grows, early-stage startups have continued to attract backing from top investors.
Using CB Insights data, we identified 8 notable early-stage startups in the customer engagement space. Each of these companies has raised Series A funding in the last 18 months.
We define the customer engagement space broadly to include startups building conversational assistants, customer training tools, customer success analytics, sales enablement, and product feedback platforms, among other solutions.
We selected the below companies based on their Mosaic score — CB Insights’ proprietary algorithm that uses financial and non-financial signals to predict private company health — as well as size and recency of their disclosed funding. They are listed in descending order of total disclosed funding.