The latest round values the company at over $1B. Here are the top-line bullets you need to know.
Aircall, which develops cloud-based call center software, has raised $120M in a Series D round with participation from Goldman Sachs Asset Management, Draper Esprit, Adams Street Partners, and DTCP, among others.
HOW’S THE COMPANY PERFORMING?
- New York-backed Aircall is a cloud-based call center and phone system. Its software integrates with Salesforce, HubSpot, Zendesk, Shopify, and Slack, among others.
- The company has more than 8,000 customers, including Brooklinen, Quip, Mirror, and Untuckit.
- Aircall is present across 84 countries and has over 450 employees. The company saw signups increase by 65% in 2020.
WHY DOES THE MARKET MATTER?
- The global cloud-based contact center market size is projected to grow at a CAGR of 25.8% and reach a value of $36.1B by 2025, according to Markets and Markets.
- Enhanced customer experiences, minimal capital investment, the rise of remote work due to Covid-19, and ease of scalability have contributed to industry growth.