From creating chatbots that sound like humans to developing algorithms that analyze customer feedback, these startups are leveraging artificial intelligence to improve sales and support operations.
AI is emerging as a way to help optimize efficiency across sales and support teams.
Sales and support units are turning to the technology to guide everything from customer experience to support. And amid the global pandemic, they face more pressure than ever to improve performance and efficiency.
Among AI startups in the space, conversational AI is the dominant use case as companies look to free up agent time by automating answers to simple questions. However, the adoption of AI in sales and support is expanding to use cases like remote troubleshooting, coaching representatives in real time, and discovering potential clients.