Jul 29, 2020

Helpshift, the company revolutionizing the customer support experience on mobile devices, has announced that it closed a $23 Million Series B round with participation from new investors – Microsoft Ventures, Salesforce Ventures. Along with these new investors, all the existing investors of the company also participated in the current round, including Intel Capital, Nexus Venture Partners, True Ventures and Visionnaire Ventures. ADVERTISEMENT This new round of funding brings the total amount of money raised by the company to to $36.2 Million. Since its inception in 2012, the company has expanded its offering, making it easy to help customers on whatever platform they happen to be on, in their exact moment of need. The company’s client list includes Zynga, VirginMedia, Microsoft, WesternUnion, Flipboard, Shyp, Luxe, WordPress and many other industry leading brands, startups, and developers. Abinash Tripathy, CEO and co-founder of Helpshift, said, “Our continued growth is a direct reflection of a capital-intensive support industry that’s ready for change. Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications. This is the year we champion a new model of support, one that’s better for both consumers, as well as the companies serving them.” Nagraj Kashyap, corporate vice president, Microsoft Ventures, said, “Helpshift has been a great partner for Microsoft and our investment today represents our confidence in their messaging-based approach to customer service, as we hold a shared value of providing the seamless experience customers want.” Helpshift is aiming to revolutionizing the customer support experience on mobile devices. Through an intuitive user interface, Helpshift is trying to make it easy for businesses, large and small, to proactively support and engage their customers. The company’s platform includes native functionality such as  in-app FAQ’s, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys, making it easy companies to provide a best in class customer support experience on any device. Helpshift claims that its app has been installed on more than 1.3 billion devices worldwide, and serves 300+ million mobile customers monthly. Share this: