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Corporation
INTERNET | Internet Software & Services / Customer Relationship Management
sestek.com

Investments

1

Partners & Customers

2

About SESTEK

SESTEK is an R&D focused company active in speech and communication technologies, call center applications & customer services automation. The product range includes cost-reducing and productivity-increasing corporate solutions, as well as products for the disabled. The company is based in Istanbul, Turkey. On October 12, 2022 SESTEK was acquired by Unifonic. The terms of the transaction were not disclosed.

Headquarters Location

İTÜ Ayazağa Kampüsü ARI-2 Teknokent Binası A Blok No:A4-4 Maslak

Istanbul, 34469,

Turkey

+971 4 390 1646

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Expert Collections containing SESTEK

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Find SESTEK in 1 Expert Collection, including Sales & Customer Service.

S

Sales & Customer Service

557 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.

Latest SESTEK News

Global Real-Time Guidance Products and Market Report 2023-2024 with Competitive Analysis of Balto Software, CallMiner, Cresta, NICE, OnviSource, Sestek, Verint Systems, & Xdroid

Nov 6, 2023

The report analyzes the emerging RTG market, vendors, and products. This Report provides a comprehensive and insightful analysis of the RTG market, competitive landscape, products, and upcoming innovations, as well as market, business, and technology trends and challenges for this essential application. Real-Time Guidance (RTG) solutions are transforming the customer and employee experience (CX and EX) by empowering employees with in-the-moment guidance. It explores product pricing and offers implementation best practices to help users realize a rapid and strong return on their investment. The report also reviews the analytics-enabled quality management (AQM) and integrated coaching capabilities that are included or offered by the 8 featured RTG solution providers: Balto, CallMiner, Cresta, NICE, OnviSource, Sestek, Verint, and Xdroid. It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality. Shifting the service paradigm from reactive to proactive From presenting the best recommendations for handling objections to close a sale to supplying procedures to resolve customer inquiries or identifying approaches to increase collections, RTG solutions have countless possibilities. This Report explores the increasing importance, value, and benefits of these emerging solutions. Real-time guidance applications utilize IA and AI technologies, including generative AI, to structure, analyze, and understand live conversations as they occur. Insights from this analysis are combined with contextual information about the interaction and used to deliver the content, procedures, knowledge articles, scripts, and guidance to assist agents and drive positive outcomes. Especially beneficial for new hires and supporting work-at-home/hybrid staffing models, RTG expedites the agent ramp-up process by providing an "always available" coaching/training resource. Productivity increases when agents have on-the-fly access to the right information to handle customer interactions, eliminating the need for transfers, holds, and repeat contacts. The report includes: Real-time guidance explained, including a high-level overview of the key functional capabilities in the 8 featured RTG solutions Market, business, and technology trends and challenges driving product innovation and influencing enterprise investments Overview of how RTG solutions are leveraging traditional AI, generative AI, and automation A look at how RTG solutions are transforming the EX, elevating the CX, and delivering quantifiable productivity improvements Examination of the ways enhanced transcription, emotion detection, and sentiment analysis are being leveraged to improve and extend RTG capabilities How AQM solutions deliver a comprehensive omnichannel approach to QM and improve agent coaching, performance, and engagement Market activity and 5-year revenue projections Review and assessment of the RTG competitive landscape High-level company information and overview of the core and optional modules in the 8 featured RTG solutions, as well as packaged/verticalized offerings Implementation analysis including third-party integrations, training/workshops, and pre- and post-implementation professional services Benefits for building a business case and ROI timeframes for an RTG and AQM implementation Pricing comparison and analysis for a 250-seat cloud-based RTG and AQM implementation Detailed company reports for the 8 RTG vendors, analyzing their products, functionality, and future product development plans Key Topics Covered:

SESTEK Investments

1 Investments

SESTEK has made 1 investments. Their latest investment was in Botego as part of their Corporate Minority on February 13, 2014.

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SESTEK Investments Activity

investments chart

Date

Round

Company

Amount

New?

Co-Investors

Sources

2/13/2014

Corporate Minority

Botego

$1.4M

Yes

1

Date

2/13/2014

Round

Corporate Minority

Company

Botego

Amount

$1.4M

New?

Yes

Co-Investors

Sources

1

SESTEK Partners & Customers

2 Partners and customers

SESTEK has 2 strategic partners and customers. SESTEK recently partnered with VakifBank on January 1, 2020.

Date

Type

Business Partner

Country

News Snippet

Sources

1/7/2020

Partner

Turkey

VakifBank collaborates with Sestek for its mobile banking app ViBi

VakifBank , a provider of financial services in Turkey , has developed the new banking assistant ViBi in partnership with Sestek .

1

2/7/2019

Partner

United States

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10

Date

1/7/2020

2/7/2019

Type

Partner

Partner

Business Partner

Country

Turkey

United States

News Snippet

VakifBank collaborates with Sestek for its mobile banking app ViBi

VakifBank , a provider of financial services in Turkey , has developed the new banking assistant ViBi in partnership with Sestek .

Subscribe to see more

Subscribe to see more

Sources

1

10

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