Nov 3, 2021

Published on: Nov. 3, 2021, 8 a.m. Nov. 3, 2021, 11:20 a.m. insideARM.com The iA Institute Call center solutions increase right-party contact rates and support regulatory compliance  RESTON, Va --  Radius Global Solutions LLC , aleading provider of digitally integrated customer engagement and  Neustar  Inc., a global informationservices and technology company and leader in identity resolution, announcedtoday that Radius will be deploying Neustar  Phone Behavior Intelligence  acrossits platform. Neustar’s data, consumer behavior insights, and customer contactefficiency strategies will allow Radius to more effectively contact consumers,which in turn will improve the consumer experience and enhance its compliancewith consumer protection regulations. Consumers todayuse multiple devices and constantly change their contact preferences. Thisdynamic environment can create challenges as call centers strive tosuccessfully connect with consumers while minimizing the risk of violating theTCPA or the CFPB’s Regulation F. Neustar Phone Behavior Intelligence affordscompanies like Radius the opportunity to enhance existing consumer informationwith additional verified phone numbers, including information on the phonetype, the best time of day, best day of the week and best phone number to usewhen reaching out to each individual. “Our currentcollections strategy utilizes internal data and attributes to optimize ourresults while assuring that we create the best possible consumer experience,”said Steve Leckerman, chief operating officer of Radius. “IncorporatingNeustar’s solution will allow us to communicate more effectively with consumersby enabling us to launch fewer targeted phone calls to consumers whilemaintaining financial results and the high level of regulatory compliance thatour clients demand. Improving our customer contact strategy is a critical pieceof our upcoming implementation of the Consumer Financial Protection Bureau’s newRegulation F.” “Knowing whenconsumers are most likely to answer their phones, and which numbers are best tocall, not only increases right-party contact rates but also allows call centersto boost their efficiency, achieving improved performance with fewerresources,” said Robert McKay, senior vice president of Risk Solutions atNeustar. “Neustar Phone Behavior Intelligence provides these insights bydrawing on the power of our identity resolution platform, OneID, which connectsthe links between people, location and device data to provide a single,authoritative view of each consumer.” Formore information about Neustar and its full TRUSTID Contact Center Solutionssuite, visit  https://www.home.neustar/trustid-contact-center-solutions . AboutRadius Global Solutions Founded in 2013, Radius Global Solutions is a leading provider ofdigitally integrated customer engagement. Radius usesnext-generation technologies to create customized accounts receivablemanagement and call center solutions that efficiently meet clients’ uniquecustomer lifecycle needs. For more information on Radius and its digitallyintegrated customer engagement platform, visit  https://www.radiusgs.com   AboutNeustar Neustar is an information services and technology company and a leader inidentity resolution providing the data and technology that enable trustedconnections between companies and people at the moments that matter most.Neustar offers industry-leading solutions in marketing, risk, communicationsand security that responsibly connect data on people, devices and locations,continuously corroborated through billions of transactions. Neustar serves morethan 8,000 clients worldwide, including 60 of the Fortune 100. Learn how yourcompany can benefit from the power of trusted connections here:  home.neustar .