Sep 2, 2021

At a Glance Insight Partners and Peak Capital led a $36 million Series A investment for Trengo, an omnichannel communications platform. Trengo presently employs 70 to 80 people, with Patrick expecting to reach 200 by the end of the year. Trengo , an omnichannel communications platform, has announced that it has raised $36 million in a Series A funding round co-led by Insight Partners and Peak Capital. According to Trengo CEO Patrick Meutzner , the new money will be used to attract engineering talent, expand worldwide, and further enhance the platform. Trengo, founded in 2017 in Utrecht, brings together different internal and external communication channels on one screen. Patrick got the idea for Trengo, the company’s SaaS platform, in 2015, but it didn’t launch until 2017. Patrick and Marcel van der Weerd formed Trengo, and Igo Trampe joined the company the following year. Trengo helps companies to communicate and interact with clients humanly. Together, they want to create a platform that streamlines omnichannel communications internally and externally. In a world in which customers and teams communicate through an increasing number of channels and media, Trengo bundles all this communication, creating one clear overview for consistent, efficient and easy customer service and team collaboration. According to Patrick, the pandemic caused a significant change in demand away from on-premises solutions and toward cloud-based solutions. While it competes with several omnichannel businesses, such as Iterable and Glia, he claims that Trengo distinguishes by combining the most integrations in one view with a “user-friendly approach.” At Trengo, we aim to break the status quo of the market for business communications platforms. With this Series A funding, we have even more capabilities to strengthen our growth and innovation power to help businesses and people thrive globally. Our platform raises the bar for customer satisfaction and team collaboration worldwide. Enabling organizations with an easier, more efficient, and more consistent way for all their communications. Trengo stands out with its collaborative interface and intuitive design. Its customers have embraced the communication platform, and we see great potential in the company. We look forward to our partnership and their next chapter of growth. Whitney Bouck , advisor to Insight Partners and COO at Dropbox/Hellosign Trengo has grown from 700 to 2,000 customers in the last year, including Europcar, Yobbers, and Oppo, and now processes over 12.5 million messages per month for over 20,000 users. Trengo presently employs 70 to 80 people, and Patrick expects the company to grow to 200 by the end of the year. Since our initial investment in February 2020, the company has grown tremendously from 15 employees to 70, and revenue growth has followed a similar growth trajectory. We are delighted to continue supporting the Trengo team on their incredible journey. Stefan Bary , the managing partner at Peak Newsletter