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Corporation
novomind.com

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Investments

1

Partners & Customers

2

About novomind

novomind has developed commerce and customer service solutions for global use. The portfolio in the fields of contact centers, shop software, PIM, and marketplace integration covers the full value chain of digital customer communications and digital commerce.

novomind Headquarter Location

Bramfelder Chaussee 45

Hamburg, 22177,

Germany

+49 408080710

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Latest novomind News

Novomind iAGENT Challenges The Status Quo In Customer Service Software Solutions.

Oct 4, 2021

TechBullion The team at Novomind is not resting on their oars of leveraging tech solutions to help businesses better engage their customers, as substantiated by the creation of the iAGENT . The customer service software solution has been described as the “new dimension of customer contact,” offering an all-inclusive optimal multichannel management tool that includes chatbots through email management, chat and video chat up and social media. Overview Of The Global Customers Service Software Market There has been a steady increase in the demand for customer service tools over the years, as businesses seek ways of effectively engaging different categories of customers. In a related development, a plethora of software development companies have emerged in recent times to meet the growing and diverse needs of businesses. A recent report published by Grand View Research put the size of the global customer self-service software market at $7.12 billion in 2019, with a projection that it will reach $32.19 billion in 2027. Despite the amazing figures from the market, the available solutions have not effectively addressed the concerns of users, which is where Novomind is looking to make a difference with the launch of iAGENT. Features Of iAGENT iAGENT is designed by a team of highly experienced and well trained professionals as a call center software for digital customer communication. The tool comes with a wide range of features that stand it out from other similar customer care solutions, thanks to the diverse team combining their expertise to create an all-inclusive product for businesses. Some of the features of the Novomind iAGENT are briefly highlighted as follows: Multichannel Communication: iAGENT combines computer linguistic (transparent) and semantic (self-learning) procedures, ensuring that all interactions with customers are covered across all available channels in one interface. User-friendliness: The tool boasts of usability, with a structured user-friendly interface to operate the individually configurable software simply and quickly. Reporting: iAGENT offers transparent evaluation to enable the optimal control of the company’s service centre. Enhanced Communication: One of the most distinct features of iAGENT is that it offers a more effective communication channel, ensuring efficiency and speed when processing customer enquiries. Standard knowledge basis: iAGENT also offers automatic text recognition and dialogue capability to produce the same answers to the same questions. Novomind iAGENT has different modules to ensure that every category of users meet their needs with relative ease. The modules of iAGENT include Mail-Management, Chat, Video and audio chat, and Chatbots and FAQ-Center. Other modules are Messenger in customer service, Complaint management, Reporting and analytics, and iQ Dialog Engine. Feedback From Users Of Novomind iAGENT The customer-focused tech-driven solution has continued to gain traction from users across different industries, with 80% reduction in ticket costs per enquiry, 60% of customer enquiries are answered fully automatically by AI (bots and FAQ centre), and 15.000 agents worldwide. “In Novomind iAGENT, we’ve found the ideal software basis for our innovative video identification procedure ‘POSTIDENT by video chat,’ which is greatly appreciated by our customers. The CCV IT Innovation Award we won together with NovoMind speaks for itself,” said Steven Engelhard of Deutsche Post AG. About Novomind Novomind is a Germany-based tech company that focuses on providing state-of-the-art solutions to help businesses engage better with their customers and ultimately grow their brand. The company has grown over the years to become a leading name in the industry, serving different categories of clients worldwide.

novomind Investments

1 Investments

novomind has made 1 investments. Their latest investment was in Next Commerce Accelerator as part of their Seed on November 11, 2017.

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novomind Investments Activity

investments chart

Date

Round

Company

Amount

New?

Co-Investors

Sources

11/3/2017

Seed

Next Commerce Accelerator

Yes

1

Date

11/3/2017

Round

Seed

Company

Next Commerce Accelerator

Amount

New?

Yes

Co-Investors

Sources

1

novomind Partners & Customers

2 Partners and customers

novomind has 2 strategic partners and customers. novomind recently partnered with GROFA on November 11, 2015.

Date

Type

Business Partner

Country

News Snippet

Sources

11/2/2015

Client

Germany

GROFA GmbH chooses novomind iSHOP and iPIM for its new B2B shop - novomind

GROFA chooses novomind iSHOP and iPIM for its new B2B shop .

1

7/14/2015

Client

Germany

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10

Date

11/2/2015

7/14/2015

Type

Client

Client

Business Partner

Country

Germany

Germany

News Snippet

GROFA GmbH chooses novomind iSHOP and iPIM for its new B2B shop - novomind

GROFA chooses novomind iSHOP and iPIM for its new B2B shop .

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Sources

1

10

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