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Corporation
MEDIA (TRADITIONAL) | Publishing
wiley.com

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Investments

2

Portfolio Exits

2

Partners & Customers

10

About Wiley

John Wiley & Sons provides content-enabled solutions that improve outcomes in research, education, and professional practice. The company's core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications; and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners.

Wiley Headquarter Location

111 River Street

Hoboken, New Jersey, 07030,

United States

201-748-6000

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Wiley Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Wiley Rank

Latest Wiley News

Thought Industries Launches The Customer Education Playbook

Apr 19, 2022

Book Offers a Complete Game Plan for Designing, Building and Managing High-Performing Customer Education Programs Thought Industries , provider of the world’s leading platform for customer learning, today announced the launch of The Customer Education Playbook: How Leading Companies Engage, Convert and Retain Customers (John Wiley & Sons, April, 2022). The Customer Education Playbook (Wiley Publishing) The book, co-authored by Thought Industries executives Barry Kelly, Chief Executive Officer, and Daniel Quick, Senior Vice President, Learning Strategies, is based on the experience of the authors and the company in helping businesses design, build and manage customer education programs and measure their impact and returns. “Customer education is the ideal way to build enduring customer relationships,” Kelly said. “In The Customer Education Playbook we show businesses how to engage with customers throughout their lifecycle so they are better informed about your product pre-purchase, take less time to onboard and reach time to value, and fully engage with your product long-term to improve renewal rates and provide genuine advocacy for your brand.” The book outlines a 12-step process for building customer education programs that create value by streamlining trials, expediting onboarding, reducing customer acquisition costs and customer churn, and lowering customer support demands. “A well-designed, well-executed customer education program shortens the time required for customers to realize the promised value and benefits of a business’s products or services, and that’s key to building affinity and advocacy,” Kelly said. Quick said that fundamental to the customer education approach outlined in the book is thinking beyond the offering itself to instead focus on the job the customer is trying to do. “We think customer education and training should be more than a service that reacts to requests for help,” said Quick. “Instead, we explain how to focus on making sure customers learn the right things at the right time in the right mode to gain confidence and mastery in the use of your products and services.” The Customer Education Playbook also explores content creation and curation issues, how to determine the best formats for different customer learning needs, and how to ensure training and education materials are engaging enough to be consumed by busy customers. In addition, the book examines the required skill sets and optimal organizational models for customer education and training teams, as well as how to evaluate the effectiveness and return on investment of customer education programs. The Customer Education Playbook is getting the attention of industry pioneers, including Nick Mehta, CEO of Gainsight. “Customer Learning is the natural evolution in customer-centricity,” he said. “This book gives any business the knowledge on how to educate your customers for increased retention and a competitive advantage in the Customer Success landscape.” The Customer Education Playbook is available nationwide wherever books are sold. Write in to  psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Wiley Investments

2 Investments

Wiley has made 2 investments. Their latest investment was in CourseSmart as part of their Corporate Minority on January 1, 2007.

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Wiley Investments Activity

investments chart

Date

Round

Company

Amount

New?

Co-Investors

Sources

1/5/2007

Corporate Minority

CourseSmart

Yes

4/12/2000

Corporate Minority

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10

Date

1/5/2007

4/12/2000

Round

Corporate Minority

Corporate Minority

Company

CourseSmart

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Amount

New?

Yes

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Co-Investors

Sources

10

Wiley Portfolio Exits

2 Portfolio Exits

Wiley has 2 portfolio exits. Their latest portfolio exit was CourseSmart on March 03, 2014.

Date

Exit

Companies

Valuation
Valuations are submitted by companies, mined from state filings or news, provided by VentureSource, or based on a comparables valuation model.

Acquirer

Sources

3/3/2014

Acquired

1

8/13/2012

Divestiture

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$99M

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10

Date

3/3/2014

8/13/2012

Exit

Acquired

Divestiture

Companies

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Valuation

$99M

Acquirer

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Sources

1

10

Wiley Acquisitions

30 Acquisitions

Wiley acquired 30 companies. Their latest acquisition was Hindawi on January 05, 2021.

Date

Investment Stage

Companies

Valuation
Valuations are submitted by companies, mined from state filings or news, provided by VentureSource, or based on a comparables valuation model.

Total Funding

Note

Sources

1/5/2021

$99M

Acquired

3

4/2/2020

$99M

Acquired

1

3/12/2020

$99M

Acquired

1

1/6/2020

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$99M

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10

7/1/2019

Series A

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$99M

$99M

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10

Date

1/5/2021

4/2/2020

3/12/2020

1/6/2020

7/1/2019

Investment Stage

Series A

Companies

Subscribe to see more

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Valuation

$99M

$99M

$99M

$99M

$99M

Total Funding

$99M

Note

Acquired

Acquired

Acquired

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Sources

3

1

1

10

10

Wiley Partners & Customers

10 Partners and customers

Wiley has 10 strategic partners and customers. Wiley recently partnered with University Of California on March 3, 2022.

Date

Type

Business Partner

Country

News Snippet

Sources

3/15/2022

Partner

United States

John Wiley & Sons : University of California and Wiley Partner to Publish More Open Access Research

The University of California and Wiley today announced an innovative one-year open access agreement pilot for 2022 that will make more of the University of California 's research available to read and share worldwide .

2

3/3/2022

Partner

United States

Adelphi Partners With Wiley University Services to Add Six New Online Degree Programs.

Adelphi University has a new partnership with Wiley to develop and launch six online programs over the next two academic years .

1

2/2/2022

Partner

Germany

Wiley and Projekt DEAL Extend Landmark Open Access Agreement into Fourth Year

Wiley , a global leader in research and education , announced the extension of its landmark open access partnership with Projekt DEAL , a countrywide consortium representative of more than 900 academic institutions in Germany .

1

1/12/2022

Partner

United States

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10

1/7/2022

Partner

South Korea

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10

Date

3/15/2022

3/3/2022

2/2/2022

1/12/2022

1/7/2022

Type

Partner

Partner

Partner

Partner

Partner

Business Partner

Country

United States

United States

Germany

United States

South Korea

News Snippet

John Wiley & Sons : University of California and Wiley Partner to Publish More Open Access Research

The University of California and Wiley today announced an innovative one-year open access agreement pilot for 2022 that will make more of the University of California 's research available to read and share worldwide .

Adelphi Partners With Wiley University Services to Add Six New Online Degree Programs.

Adelphi University has a new partnership with Wiley to develop and launch six online programs over the next two academic years .

Wiley and Projekt DEAL Extend Landmark Open Access Agreement into Fourth Year

Wiley , a global leader in research and education , announced the extension of its landmark open access partnership with Projekt DEAL , a countrywide consortium representative of more than 900 academic institutions in Germany .

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Sources

2

1

1

10

10

Wiley Team

24 Team Members

Wiley has 24 team members, including current Chief Executive Officer, President, Brian Napack.

Name

Work History

Title

Status

L Alfredo Grieco

Founder

Current

Brian Napack

Chief Executive Officer, President

Current

John Kritzmacher

Chief Financial Officer, Executive Vice President

Current

Aref Matin

Chief Technology Officer, Executive Vice President

Current

Jay Flynn

Cengage, Wolters Kluwer, and Elsevier

Chief Product Officer

Current

Name

L Alfredo Grieco

Brian Napack

John Kritzmacher

Aref Matin

Jay Flynn

Work History

Cengage, Wolters Kluwer, and Elsevier

Title

Founder

Chief Executive Officer, President

Chief Financial Officer, Executive Vice President

Chief Technology Officer, Executive Vice President

Chief Product Officer

Status

Current

Current

Current

Current

Current

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