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Corporation
SOFTWARE (NON-INTERNET/MOBILE) | Conferencing & Communication Software
dubber.net

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Partners & Customers

10

About Dubber

Dubber (ASX: DUB) is a provider of cloud-based call recording and voice AI. The firm helps reduce the need for hardware, productization, or capital expenditure via a Software as a Service model.

Dubber Headquarter Location

3280 Peachtree Rd NE Floor 6

Atlanta, Georgia, 30305,

United States

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Dubber Web Traffic

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Page Views per User (PVPU)
Page Views per Million (PVPM)
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Dubber Rank

Latest Dubber News

Rubicon8 deploys Dubber for the ARC

Oct 18, 2021

Telstra partner Rubicon8 deploys Dubber to help the ARC deal with abusive callers By Ben Moore on Oct 18, 2021 9:13AM In The Spotlight Melbourne-based Telstra partner Rubicon8 has deployed the Dubber call recording solution to the Australia Refrigeration Council (ARC), the peak body for the refrigeration and air conditioning industry in Australia. Rubicon8 corporate account executive Michael Jenkins said he was approached by the council, looking for a call recording solution for its contact centre of 18 staff who handled 1100 calls a week. ARC IT operations manager Andrew Growcott said the organisation wanted something that would allow calls to be recorded and analysed to track the quality of customer interactions and help deal with abusive callers. “We’ve looked after the customer for 15 years or so. They use Telstra TIPT, Telstra’s IP telephony, they’ve got a call centre built into that, but it had some limitations around staff training and visibility of customer interactions,” Jenkins explained. “During COVID, with people working from home, that made it even more difficult so they needed something that was cloud-based, easy to implement, validated - not something that requires bespoke implementation and integration.” Jenkins said that this was not the first time that the company had reached out for a call recording solution, but in the past had had to abandon the idea as the options had never been viable. “[The ARC] had researched call recording and call monitoring solutions previously but they had all – especially when it came to TIPT as the platform – needed very expensive integration work,” Jenkins said. This time when the ARC reached out, Jenkins said, the customer was “surprised” when he was able to immediately recommend Dubber and put them in touch with the vendor, who explained the technology and went through the checklist to make sure it would all work. Due to the existing platform integration between Telstra’s TIPT platform and Dubber, deploying up the SaaS solution for the client was as easy as provisioning voicemail, a Dubber spokesperson said. Since deploying the solution, it has become a major part of the organisation’s systems. The client has also found Dubber’s AI capabilities helpful, providing automated feedback on how well any given interaction went. It has expanded the use of the solution beyond the contact centre, so if a call needs to be raised to an executive from an agent, whether remote or in-office, any information will follow the call. “We looked at how well recording went in the call centre and decided to expand the recording to everyone in the business. If managers get abusive calls forwarded to them we can now track that whole interaction. Letting everyone record means we can now review the calls and decide how to deal with them,” ARC’s Growcott said. The solution works for the ongoing hybrid office / remote work model the client has embraced, enabling consistent customer service regardless of location. They have also set up key words and phrases that the AI will ‘listen’ for and generate alerts should they come up. Since implementing the solution, it has been a matter of ‘no news is good news’ for Rubicon8 as things have been running smoothly. “My previous experience with call recording solutions was quite poor. Either extremely difficult to implement or in some cases impossible,” Jenkins said. “The customer never came back and said ‘what’s going on?’ – it was just done. It works exactly as we wanted, and probably in some cases better than the customer thought.”

Dubber Acquisitions

3 Acquisitions

Dubber acquired 3 companies. Their latest acquisition was Notiv on September 19, 2021.

Date

Investment Stage

Companies

Valuation
Valuations are submitted by companies, mined from state filings or news, provided by VentureSource, or based on a comparables valuation model.

Total Funding

Note

Sources

9/19/2021

Seed VC

$991

$0.98M

Acquired

1

12/21/2020

Loan

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$991

$99M

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10

5/19/2020

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$991

$99M

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10

Date

9/19/2021

12/21/2020

5/19/2020

Investment Stage

Seed VC

Loan

Companies

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Valuation

$991

$991

$991

Total Funding

$0.98M

$99M

$99M

Note

Acquired

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Sources

1

10

10

Dubber Partners & Customers

10 Partners and customers

Dubber has 10 strategic partners and customers. Dubber recently partnered with WellPet on July 7, 2021.

Date

Type

Business Partner

Country

News Snippet

Sources

7/14/2021

Client

WellPet

United States

Author: Dubber Marketing Team. Help when “I didn’t ask for that” costs thousands - Dubber Call Recording

WellPet chose Dubber because the licence cost was much lower than the alternatives .

1

7/12/2021

Distributor

Ingram Micro

United States

Dubber added to Ingram Micro Cloud Marketplace in Australia

`` With Dubber , our Australian channel partners and resellers have access to an in-demand solution particularly for the contact centre and customer relations industries , but also for any business looking to gain more value from voice communications , '' Trent Gomersall , director of cloud for Ingram Micro , said .

2

6/17/2021

Licensee

Exetel

Australia

Author: Dubber Marketing Team. Exetel partners with Dubber to revolutionise customer experience with unique AI capabilities - Dubber Call Recording

Exetel today announced a game-changing partnership with Dubber , a global leader in Unified Call Recording and Voice solutions .

2

12/1/2020

Licensee

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10

11/5/2020

Client

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10

Date

7/14/2021

7/12/2021

6/17/2021

12/1/2020

11/5/2020

Type

Client

Distributor

Licensee

Licensee

Client

Business Partner

WellPet

Ingram Micro

Exetel

Country

United States

United States

Australia

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News Snippet

Author: Dubber Marketing Team. Help when “I didn’t ask for that” costs thousands - Dubber Call Recording

WellPet chose Dubber because the licence cost was much lower than the alternatives .

Dubber added to Ingram Micro Cloud Marketplace in Australia

`` With Dubber , our Australian channel partners and resellers have access to an in-demand solution particularly for the contact centre and customer relations industries , but also for any business looking to gain more value from voice communications , '' Trent Gomersall , director of cloud for Ingram Micro , said .

Author: Dubber Marketing Team. Exetel partners with Dubber to revolutionise customer experience with unique AI capabilities - Dubber Call Recording

Exetel today announced a game-changing partnership with Dubber , a global leader in Unified Call Recording and Voice solutions .

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Sources

1

2

2

10

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