Enterprise Tech / Sales & Customer Service

Best Generative AI — Call Transcript Analytics Companies

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Generative AI — Call Transcript Analytics?

The generative AI — call transcript analytics market focuses on analyzing and using unstructured audio from phone calls, video meetings, conference calls, sales interactions, support interactions, and videos. This market offers solutions that can transcribe audio accurately to gain insights into a business' customers and provide better customer experiences in terms of voice assistants, sales and support enablement, call analytics, audio summaries, compliance audits, and churn reduction. These solutions also provide contextual conversation intelligence that triggers downstream solutions. Overall, the generative AI — call transcript analytics market offers a valuable solution for businesses looking to improve their customer experience and gain insights from their conversations.

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Top Generative AI — Call Transcript Analytics Companies

Otter.ai logo
Otter.ai

United States / Founded Year: 2016

Otter.ai provides an artificial intelligence (AI) powered live transcription application. It generates searchable, sharable notes from the spoken content of meetings, lectures, and presentations held in English. It records sentences according to the context of a speech. The company was founded in 2016 and is based in Mountain View, California.

Known Partners

Zoom, Google

Key People

Sam Liang, Yun Fu, Kurt Apen, and 1 more

Deepgram logo
Deepgram

United States / Founded Year: 0000

Deepgram specializes in artificial intelligence (AI), specifically focusing on understanding human language. The company offers services such as converting speech into text and summarizing audio or video content using AI language models. It primarily caters to sectors that require transcription and understanding of audio content, such as contact centers and media transcription. It was founded in 2015 and is based in San Francisco, California.

Known Partners

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Key People

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Chorus.ai logo
Chorus.ai

United States / Founded Year: 0000

Chorus.ai operates in conversation intelligence. It involves capturing and analyzing customer calls, meetings, and emails to provide insights. The company primarily serves the sales industry. It was founded in 2015 and is based in San Francisco, California. In July 2021, Chorus.ai was acquired by ZoomInfo at a valuation of $575M.

Known Partners

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AssemblyAI logo
AssemblyAI

United States / Founded Year: 0000

AssemblyAI develops artificial intelligence (AI) powered models to transcribe and understand speech. The company's product allows users to automatically convert audio, video, and live audio streams to text with a speech-to-text application programming interface (API). It was founded in 2017 and is based in San Francisco, California.

Known Partners

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Key People

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Speechmatics logo
Speechmatics

United Kingdom / Founded Year: 0000

Speechmatics develops automatic speech recognition (ASR) technology. It enables businesses to understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect, or location. It was founded in 2006 and is based in Cambridge, United Kingdom.

Known Partners

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Key People

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Symbl.ai logo
Symbl.ai

United States / Founded Year: 0000

Symbl.ai is a conversational intelligence application programming interface (API) platform. It offers sales intelligence, customer service intelligence, human resource intelligence, meeting intelligence, communications intelligence, and more for enterprises. The company was founded in 2018 and is based in Seattle, Washington.

Known Partners

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Key People

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All Companies in Generative AI — Call Transcript Analytics

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Alchemy Machines

United Kingdom / Founded Year: 0000

Alchemy Machines is a company that focuses on Retention Intelligence in the legal sector. The company offers a platform that uses artificial intelligence to transcribe, analyze, and summarize legal conversations, aiming to reduce client churn and employee attrition, and improve knowledge retention. The platform primarily serves the legal industry. It was founded in 2019 and is based in London, England.

Atlas Labs logo
Atlas Labs

South Korea / Founded Year: 0000

Atlas Labs is a company focused on artificial intelligence, specifically in the domain of voice and language recognition. The company offers services that convert voice to text and provide conversation data analysis solutions. The primary sectors they cater to include businesses seeking to optimize their B2C communications. It was founded in 2016 and is based in Seoul, South Korea.

Key People

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Avoma logo
Avoma

United States / Founded Year: 0000

Avoma operates as a company that focuses on providing artificial intelligence (AI) powered technology solutions. It offers a range of services including meeting management, automatic recording and transcription of meetings, and conversation intelligence. These services are primarily targeted towards the sales and customer success sectors. The company was founded in 2017 and is based in Palo Alto, California.

Known Partners

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Key People

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Cogram logo
Cogram

United States / Founded Year: 0000

Cogram lets users query databases without writing code. It enables users to describe a question in plain English and generates the matching database query. The company was founded in 2021 and is based in Brooklyn, New York.

Key People

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M
Meetgeek.ai

Romania / Founded Year: 0000

Meetgeek.ai is a company focused on enhancing meeting productivity through automation in the technology sector. The company offers a platform that automatically records, transcribes, and summarizes meetings, providing key insights from each session. It primarily serves sectors such as startups, agencies, small and medium businesses, and enterprises. It was founded in 2020 and is based in Bucharest, Romania.

Key People

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Resemble AI logo
Resemble AI

Canada / Founded Year: 0000

Resemble AI develops a generative voice artificial intelligence (AI) toolkit. It lets users create human custom voices using proprietary deep-learning models that can produce realistic speech synthesis. The company was founded in 2019 and is based in Brampton, Canada.

Known Partners

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Key People

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Sembly AI logo
Sembly AI

United States / Founded Year: 0000

Sembly AI is a company that focuses on artificial intelligence in the business services sector. The company offers a platform that transcribes and analyzes meetings, generating actionable insights and meeting summaries. It primarily serves the business sector, with a particular focus on enhancing productivity in meetings. It was founded in 2019 and is based in New York, New York.

Known Partners

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Key People

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SoundHound logo
SoundHound

United States / Founded Year: 0000

SoundHound (NASDAQ: SOUN) operates in the field of conversational intelligence. It offers an independent voice artificial intelligence (AI) platform that enables more natural conversation, providing services such as automatic speech recognition, natural language understanding, and real-time transcription. Its solutions primarily cater to various sectors including the automotive industry, smart devices, hospitality, and contact centers. It was founded in 2005 and is based in Santa Clara, California.

Known Partners

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Known Customers

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Verbit logo
Verbit

United States / Founded Year: 0000

Verbit specializes in artificial intelligence-based transcription and captioning services. The company offers a range of services including live captioning, real-time transcription, video and audio transcription, closed captioning, audio description, translation, and legal transcription. It primarily serves sectors such as corporate and general business, media production, education, digital and online learning, and legal. It was founded in 2016 and is based in New York, New York.

Known Partners

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Key People

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Our Methodology

The ESP matrix leverages data and analyst insight to identify and rank leading private-market companies in a given technology landscape.

What is Generative AI — Call Transcript Analytics?

The generative AI — call transcript analytics market focuses on analyzing and using unstructured audio from phone calls, video meetings, conference calls, sales interactions, support interactions, and videos. This market offers solutions that can transcribe audio accurately to gain insights into a business' customers and provide better customer experiences in terms of voice assistants, sales and support enablement, call analytics, audio summaries, compliance audits, and churn reduction. These solutions also provide contextual conversation intelligence that triggers downstream solutions. Overall, the generative AI — call transcript analytics market offers a valuable solution for businesses looking to improve their customer experience and gain insights from their conversations.

Expert Collections

Subscribe for more information

Market Map

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Do you compete within Generative AI — Call Transcript Analytics?

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