Enterprise Tech / Sales & Customer Service
Best Generative AI — Call Transcript Analytics Companies
What is Generative AI — Call Transcript Analytics?
The generative AI — call transcript analytics market focuses on analyzing and using unstructured audio from phone calls, video meetings, conference calls, sales interactions, support interactions, and videos. This market offers solutions that can transcribe audio accurately to gain insights into a business' customers and provide better customer experiences in terms of voice assistants, sales and support enablement, call analytics, audio summaries, compliance audits, and churn reduction. These solutions also provide contextual conversation intelligence that triggers downstream solutions. Overall, the generative AI — call transcript analytics market offers a valuable solution for businesses looking to improve their customer experience and gain insights from their conversations.
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