Enterprise Tech / Sales & Customer Service

Best Contact Center Infrastructure (CCI) Companies

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What is Contact Center Infrastructure (CCI)?

The contact center infrastructure (CCI) market provides the hardware and software solutions that enable businesses to manage their customer interactions through various channels such as voice, email, chat, and social media. CCI solutions aim to provide a seamless and personalized customer experience while optimizing operational efficiency and reducing costs. Effective CCI solutions can help businesses improve customer satisfaction, increase agent productivity, and enhance customer loyalty. The market is driven by the growing demand for omnichannel customer engagement, the adoption of cloud technologies, and the rise of AI-powered contact center solutions.

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Top Contact Center Infrastructure (CCI) Companies

GoTo logo
GoTo

United States / Founded Year: 2003

GoTo offers a suite of reliable, easy-to-use communication and collaboration tools to keep teams and customers connected. It offers UCaaS/CCaaS products including GoTo Resolve, Rescue, GoTo Connect, and more. GoTo was founded in 2003 and is based in Boston, Massachusetts.

Known Partners

Slack, CallRevu, Telarus, and 1 more

Key People

Richard Chino, Rich Veldran, Marton Anka, and 2 more

Talkdesk logo
Talkdesk

United States / Founded Year: 0000

Talkdesk provides artificial intelligence (AI) based cloud call center platform. It improves customer interactions across a variety of channels, including phone, email, chat, and social media. It serves industries such as financial services, retail, healthcare, and more. The company was founded in 2011 and is based in San Francisco, California.

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Known Customers

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Key People

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Ring Central logo
Ring Central

United States / Founded Year: 0000

RingCentral (NYSE: RNG) provides cloud-based business communications solutions. It offers a cloud-based video conferencing solution, a cloud-based messaging solution, and more. It serves industries such as financial services, healthcare, education, retail, government, and more. It was founded in 1999 and is based in Belmont, California.

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Known Customers

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Mitel logo
Mitel

Canada / Founded Year: 0000

Mitel is a market-provider of unified communications solutions for business.

Known Partners

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Known Customers

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Key People

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All Companies in Contact Center Infrastructure (CCI)

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3CX

United States / Founded Year: 0000

3CX is a company that focuses on business communication solutions, operating in the telecommunications and software industry. The company offers a range of services including an open standards communications solution that replaces proprietary PBXs, integrated video conferencing, mobile applications, and website live chat. These services are primarily targeted towards businesses of all sizes looking to cut telecommunication costs, boost productivity, and enhance customer experience. It was founded in 2005 and is based in Tampa, Florida.

Known Partners

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Known Customers

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Key People

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8x8 logo
8x8

United States / Founded Year: 0000

8x8 (NYSE: EGHT) provides enterprise cloud communications solutions. Its cloud solutions replace traditional on-premises PBX hardware and software-based systems with flexible software-as-a-service (SaaS) alternatives, encompassing cloud business phone service, contact center solutions, and conferencing. The company was founded in 1987 and is based in Campbell, California.

Known Partners

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Known Customers

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Aloware logo
Aloware

United States / Founded Year: 0000

Aloware develops cloud-based contact center software for customer engagement and communication technology. The company offers a range of services including a sales dialer, business texting, sales automation, and artificial intelligence (AI) voice analytics, all designed to streamline customer interactions and enhance productivity. It primarily serves sectors such as real estate, law firms, finance, solar, recruitment, and automotive. It was founded in 2018 and is based in Encino, California.

Key People

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Exotel logo
Exotel

India / Founded Year: 0000

Exotel operates as a cloud telephony services providing company. It offers a contact number for companies to receive, call management, short message service (SMS), and more at the same time. It also provides customer engagement services to help in customer interactions for enterprises and startups alike. The company was founded in 2011 and is based in Bengaluru, India.

Known Partners

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Known Customers

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Key People

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LeadDesk logo
LeadDesk

Finland / Founded Year: 0000

LeadDesk (HEL: LEADD) provides a cloud-based contact center solution. Its solutions include real-time coaching, gamification, workforce management, multi-site monitoring and reporting, and more. It serves industries such as finance, energy, healthcare, and more. It was founded in 2010 and is based in Helsinki, Finland.

Known Customers

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LiveVox logo
LiveVox

United States / Founded Year: 0000

LiveVox focuses on providing a cloud-based contact center platform in the customer service industry. The company's main services include omnichannel communications, artificial intelligence, a contact center CRM, and workforce engagement management tools, all designed for customer engagement and transform contact center performance. It was founded in 2000 and is based in San Francisco, California. In December 2023, LiveVox was acquired by NICE.

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Known Customers

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Key People

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S
Sharpen Technologies

United States / Founded Year: 0000

Sharpen Technologies is a company that focuses on providing AI-supported contact center solutions in the technology sector. The company offers a platform that uses artificial intelligence to automate workflows and decision-making, enabling businesses to manage customer interactions across various channels. It also provides tools for performance management, data analytics, and integration with other applications. Sharpen Technologies was formerly known as Weeks Communications. It was founded in 2011 and is based in Indianapolis, Indiana.

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Key People

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Our Methodology

The ESP matrix leverages data and analyst insight to identify and rank leading private-market companies in a given technology landscape.

What is Contact Center Infrastructure (CCI)?

The contact center infrastructure (CCI) market provides the hardware and software solutions that enable businesses to manage their customer interactions through various channels such as voice, email, chat, and social media. CCI solutions aim to provide a seamless and personalized customer experience while optimizing operational efficiency and reducing costs. Effective CCI solutions can help businesses improve customer satisfaction, increase agent productivity, and enhance customer loyalty. The market is driven by the growing demand for omnichannel customer engagement, the adoption of cloud technologies, and the rise of AI-powered contact center solutions.

Expert Collections

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Market Map

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Do you compete within Contact Center Infrastructure (CCI)?

Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.