Enterprise Tech / Marketing & Ad Tech
Best Omnichannel Customer Engagement Companies
What is Omnichannel Customer Engagement?
The omnichannel customer engagement market focuses on providing personalized and real-time user engagement across multiple channels. The market aims to solve the challenge of retaining users and keeping them engaged by identifying drop off points in the user journey and setting up triggers to drive ongoing engagement throughout the customer lifecycle. The market emphasizes understanding customer data at scale and using it to tailor communications in a personalized way. The market is driven by the growing demand for enhanced customer experiences and the need to meet customer expectations for seamless interactions across different platforms.
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Top Omnichannel Customer Engagement Companies

Tealium operates as a company focused on customer data management in the technology sector. It offers services such as real-time data collection and quality control, predictive insights, and data management and storage, all aimed at enhancing customer experiences and driving growth. It primarily serves industries such as automotive, financial services, healthcare, insurance, retail, sports and entertainment, and travel and hospitality. The company was founded in 2011 and is based in San Diego, California.
Known Partners
Pegasystems, Miltton, Deloitte, and 1 more
Known Customers
Agillic, AJ Produkter, Norsk Rikstoto, and 2 more
Key People
Michael Anderson, Ali Behnam, Jeffrey Lunsford, and 2 more
Insider operates as a multi-channel digital experience platform for marketers. It enables marketers to leverage personalization, predictive segmentation, and technologies to boost loyalty and digital growth. It serves retail, automotive, finance, media, travel, and telecom industries. It was founded in 2012 and is based in Istanbul, Turkey.

MoEngage is an intelligent marketing automation platform. It helps consumer brands to understand customer behavior across digital touchpoints through inbuilt analytics and orchestrate personalized campaigns across multiple channels, including mobile, email, website, and more. The company was founded in 2014 and is based in San Francisco, California.

Iterable operates as a cross-channel marketing platform. It empowers growth marketers to create user engagement campaigns throughout the full lifecycle and across all channels. It supports marketers in segmenting users, building workflows, automating touchpoints, and test strategies at scale, and more. The company was founded in 2013 and is based in San Francisco, California.

CleverTap offers a user behavior analysis and targeting tool. It enables online businesses to web messaging, push notifications, in-app messaging, and reach out to customers via messages or email. It empowers digital brands to increase customer retention and lifetime value with the help of data, personalization, deep tech, and automation. The company was formerly known as WizRocket. It was founded in 2013 and is based in Mountain View, California.
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Acquia focuses on providing a digital experience platform. The company offers a range of services including hosting, content management, marketing automation, customer data management, and brand management. It primarily serves various sectors including healthcare, government, retail, financial services, education, and the media and entertainment industry. It was founded in 2007 and is based in Boston, Massachusetts.
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Key People
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Act-On provides integrated marketing automation software. It helps companies to tie inbound, outbound, and nurturing programs together - across email, web, mobile, and social. The company was founded in 2008 and is based in Portland, Oregon.
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Key People
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ActionIQ is an enterprise customer data platform. It provides solutions such as audience segmentation, acquisition marketing, journey orchestration, identity management, and more. It offers solutions for financial sectors, retail industries, travel industry, and more. It was founded in 2014 and is based in New York, New York.
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Key People
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Blueshift is a customer engagement platform to help consumer brands intelligently scale customer engagement. It automates campaigns, integrates data, and consolidates multiple-point solutions with a cross-channel marketing platform. It provides a customer data activation platform to unlock the value of customer data and enables marketers to orchestrate individualized customer journeys across every owned and paid channel. It was founded in 2014 and is based in San Francisco, California.

Cordial is a company that focuses on cross-channel marketing and customer engagement in the technology sector. The company offers a platform that enables brands to automate their marketing strategies, sending high-conversion messages based on data. This platform is primarily used by brands in sectors such as fashion and apparel, beauty, health and wellness, home and lifestyle, sports and outdoors, and media and publishing. It was founded in 2014 and is based in San Diego, California.
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Known Customers
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Key People
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CrownPeak is a company that focuses on providing a digital experience platform in the technology industry. The company offers a range of services including content management, AI personalization and testing, on-site content search, product discovery, digital accessibility and quality, and privacy and consent management. CrownPeak primarily serves the ecommerce industry. It was founded in 2001 and is based in Los Angeles, California.
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mediarithmics offers an open, integrated and modular cloud technology allowing users to orchestrate personalized marketing campaigns. The technology includes a Data Management Platform (DMP) for the collection and analysis of customer and prospect data, a Demand-Side Platform (DSP) module, and a Dynamic Creative Optimization (DCO) module for real-time customization of banner ads). The company was founded in 2013 and is based in Paris, France.
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Optimove operates as a marketing art and data science service provider. It empowers smart marketing teams with “emotional intelligence”. The company was founded in 2012 and is based in Tel Aviv, Israel.

RedPoint Global offers a comprehensive set of ETL, data quality, and data integration applications that operate in and across both traditional and unstructured, big data environments. The company also offers data-driven customer engagement solutions that help companies derive insights from customer behaviors and create consistent, relevant, and precise messaging across any and all channels required. All RedPoint applications offer a unique visual user interface that eliminates the need for programming skills, allowing enterprises to utilize all data to achieve their strategic business goals. The company was founded in 2006 and is based in Wellesley, Massachusetts.

Springbot operates as an e-commerce marketing platform for small and medium businesses (SMBs). It combines marketing automation and analytics to simplify the data, content, and multi-channel marketing tools that e-commerce SMBs need to drive more traffic, conversions, and overall revenue. It was founded in 2012 and is based in Atlanta, Georgia.
Known Partners
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Key People
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Our Methodology
The ESP matrix leverages data and analyst insight to identify and rank leading private-market companies in a given technology landscape.
What is Omnichannel Customer Engagement?
The omnichannel customer engagement market focuses on providing personalized and real-time user engagement across multiple channels. The market aims to solve the challenge of retaining users and keeping them engaged by identifying drop off points in the user journey and setting up triggers to drive ongoing engagement throughout the customer lifecycle. The market emphasizes understanding customer data at scale and using it to tailor communications in a personalized way. The market is driven by the growing demand for enhanced customer experiences and the need to meet customer expectations for seamless interactions across different platforms.
Expert Collections
Market Map
Similar Markets
Do you compete within Omnichannel Customer Engagement?
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Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.