Consumer & Retail / Supply Chain & Logistics

Reverse Logistics

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Reverse Logistics?

Reverse logistics solutions leverage end-to-end inventory management tools and data analytics to help retailers and brands manage and streamline returns processes more effectively. Companies in this market are taking a variety of approaches to reverse logistics, with some offering shopper-facing solutions and others working primarily with retailers on the back-end.

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for Reverse Logistics. These companies include Trove and Happy Returns.

Trove logo
Trove

United States / Founded Year: 2012

Trove works with brands to develop white-label channels that take control of the resale marketplace, which deepens customer engagement, increases profit, and helps the planet by advancing the circular economy.

Known Partners

Allbirds, Nemo Equipment, Nemo, and 3 more

Key People

Andy Ruben, Gayle Tait

Happy Returns logo
Happy Returns

United States / Founded Year: 2015

Happy Returns provides a combination of software, services, and logistics that enable retailers to provide an in-person return experience through a nationwide network of Return Bar locations, as well as through the retailer's own stores, or by carrier. With in-person returns, items are aggregated at the start of the process, resulting in a return that is immediate for shoppers, and more efficient and cost-effective for retailers.

Known Partners

Loop Returns, Ulta Beauty, PayPal, and 2 more

Known Customers

Staples, BigCommerce

Key People

Mark Geller, Andrew Pease

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for Reverse Logistics. These companies include Optoro.

Optoro logo
Optoro

United States / Founded Year: 2010

Optoro is a technology company that seeks to transform the way retailers process and sell their returned and excess inventory. Through its use of data analytics and multi-channel online marketing, Optoro's software platform determines a path for returned and excess goods, maximizing recovery value, enabling consumers to get great deals, and reducing environmental waste.

Known Partners

eBay, Returnly, UPS, and 2 more

Known Customers

Staples, IKEA

Key People

Tobin Moore, Carol Nutter

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for Reverse Logistics. These companies include Narvar and Return Logic.

Narvar logo
Narvar

United States / Founded Year: 2012

Narvar enables physical goods retailers to offer customers a smooth shipping experience. With Narvar, retailers can provide branded tracking experiences across all carriers. Additionally, retailers are given the ability to drive additional traffic to their website through cross-merchandising and personalized offers.

Key People

Amit Sharma, Ram Ravichandran

Return Logic logo
Return Logic

United States / Founded Year: 2014

Return Logic offers a cloud-based platform for eCommerce companies to manage and analyze product returns.

Key People

Peter Sobotta, Jayson Tischler, Michael Zinn

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for Reverse Logistics. These companies include ZigZag and Loop Returns.

ZigZag logo
ZigZag

United Kingdom / Founded Year: 2015

ZigZag helps eCommerce retailers manage international returns by linking retailers, warehouses, and couriers.On March 8th, 2021, ZigZag was acquired by Global Blue. Terms of the transaction were not disclosed.

Known Customers

eJOOV

Key People

Al Gerrie, Iain MacLaren, Jamie Powell-Tuck, and 1 more

Loop Returns logo
Loop Returns

United States / Founded Year: 2016

Loop Returns helps brands handle returns from online purchases. It first asks the customer if they’d like a different size in the item they bought, quickly managing an exchange. It then asks if the customer would prefer to exchange for a new item altogether, depositing the credit in that person’s account in real time so they can shop for something new immediately. If an exchange isn’t in the cards, Loop will ask the customer if they’d prefer credit with this brand over a straight-up refund.

Known Partners

Happy Returns, Shopify, ShipBob

Key People

Brandon Schmidt, Chi Tran, Jonathan Poma, and 2 more

What is Reverse Logistics?

Reverse logistics solutions leverage end-to-end inventory management tools and data analytics to help retailers and brands manage and streamline returns processes more effectively. Companies in this market are taking a variety of approaches to reverse logistics, with some offering shopper-facing solutions and others working primarily with retailers on the back-end.

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile