Consumer & Retail / Marketing

Omnichannel Customer Engagement

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Omnichannel Customer Engagement?

Omnichannel customer engagement platforms offer streamlined software solutions to enable marketers to build holistic customer profiles and coordinate campaigns across channels to create seamless digital experiences.

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for Omnichannel Customer Engagement. These companies include Iterable.

Iterable logo
Iterable

United States / Founded Year: 2013

Iterable empowers growth marketers to create user engagement campaigns throughout the full lifecycle and across all channels. Marketers segment users, build workflows, automate touchpoints, and test strategies at scale without engineering support.

Known Partners

RudderStack, PFL, EduMe, and 2 more

Known Customers

ChowNow, Fender, Madison Reed, and 2 more

Key People

Andrew Boni, William Johnson, Jeffrey Samuels, and 2 more

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for Omnichannel Customer Engagement. These companies include Insider.

I
Insider

Turkey / Founded Year: 2012

Insider is a multi-channel digital experience platform for marketers. Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation, and real-time technologies to boost loyalty and digital growth.

Known Partners

Taboola, VTEX, 4NG, and 2 more

Known Customers

Pizza Belgium NV, Scoot, fcb mexico, and 2 more

Key People

Serhat Soyuerel, Muharrem Derinkok, Okan Yedibela, and 2 more

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for Omnichannel Customer Engagement. These companies include MoEngage and CleverTap.

MoEngage logo
MoEngage

United States / Founded Year: 2014

MoEngage offers an intelligent marketing automation platform for consumer brands to understand customer behavior across digital touchpoints through inbuilt analytics and orchestrate personalized campaigns across multiple channels, including mobile, email, SMS, and website.

Known Partners

Microsoft, Mixpanel, Merkle

Known Customers

S'More, Audiomack, Domino's Pizza, and 2 more

Key People

Amit Baid, Raviteja Dodda, Yashwanth Kumar

CleverTap logo
CleverTap

United States / Founded Year: 2013

CleverTap is a user behavior analysis and targeting tool that helps web businesses interact with their users across offline and online mediums. It enables web businesses to do web messaging, push notifications, in-app messaging and even reach out to customers via SMS or email.

Key People

Suresh Kondamudi, Sunil Thomas, Sidharth Malik, and 2 more

RedPoint Global logo
RedPoint Global

United States / Founded Year: 2006

RedPoint Global offers a comprehensive set of ETL, data quality, and data integration applications that operate in and across both traditional and unstructured, big data environments. The company also offers data-driven customer engagement solutions that help companies derive insights from customer behaviors and create consistent, relevant, and precise messaging across any and all channels required. All RedPoint applications offer a unique visual user interface that eliminates the need for programming skills, allowing enterprises to utilize all data to achieve their strategic business goals.

Known Partners

Amplifi, Lucerna Health, PwC, and 3 more

Key People

Dale Renner, Ian Mott, George Corugedo

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for Omnichannel Customer Engagement. These companies include Cordial.

Cordial logo
Cordial

United States / Founded Year: 2014

Cordial is a behavioral marketing platform built to help marketers observe, analyze, interact, and optimize customer behaviors and messaging in real-time across any channel and device. Cordial enables marketers and their partners to scale how they listen to what their customers do cross any digital event, analyze audience patterns and behaviors, interact through direct messaging channels, and optimize response and testing in real-time.

Known Partners

Stylitics

What is Omnichannel Customer Engagement?

Omnichannel customer engagement platforms offer streamlined software solutions to enable marketers to build holistic customer profiles and coordinate campaigns across channels to create seamless digital experiences.

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile