Consumer & Retail / E-CommerceCustomer Service

Communications Platform-As-A-Service (CPaaS)

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Communications Platform-As-A-Service (CPaaS)?

These companies provide API solutions to facilitate omnichannel communication, enabling brands and retailers to incorporate live chat, messaging, video chat, or voice call features directly into their website or mobile app.

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for Communications Platform-As-A-Service (CPaaS). These companies include Infobip and GupShup.

Infobip logo
Infobip

Croatia / Founded Year: 2006

Infobip is a cloud mobile communications platform, that connects businesses to users, bringing a mobile dimension to businesses. Infobip has a presence in Europe, North America, and Latin America (LatAm).

Key People

Silvio Kutic, Mario Baburic, Roberto Kutic, and 2 more

GupShup logo
GupShup

United States / Founded Year: 2004

Gupshup enables better customer engagement through conversational messaging. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. Gupshup’s carrier-grade platform provides a single messaging API for 30+ channels, a rich conversational experience-building tool kit for any use case and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators.

Known Partners

Truecaller, Google, Xiaomi, and 1 more

Key People

Rakesh Mathur, Beerud Sheth, Amit Shrivastav, and 1 more

IntelePeer logo
IntelePeer

United States / Founded Year: 2002

IntelePeer is a provider of on-demand, cloud-based communications services that deliver voice, video, and unified communications for enterprises and service providers. The IntelePeer CloudWorx platform combines the SuperRegistry database, an intelligent routing solution with a global directory of more than 450 million telephone numbers and endpoint identifying IP addresses, an extensive Media Peering Grid service, and the AppWorx development environment and tools. IntelePeer enables customers to rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services and federate their global networks.

Key People

Frank Fawzi, Robert Galop, Sean Kane, and 2 more

Unifonic logo
Unifonic

Saudi Arabia / Founded Year: 2006

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. Unifonic streamlines conversations at every touchpoint throughout the customer journey. From SMS one-time passwords or WhatsApp vaccination requests to voice surveys and many more, Unifonic empowers organizations to transform customer experience with seamless conversations that improve customer satisfaction while allowing them to focus on core business activities without maintaining costly communication infrastructures.

Known Partners

Linkers IoT

Key People

Ahmed Hamdan, Jonathan Labin, Hassan Hamdan

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for Communications Platform-As-A-Service (CPaaS). These companies include PubNub.

PubNub logo
PubNub

United States / Founded Year: 2010

PubNub is a secure global Data Stream Network (DSN) and easy-to-use API that enables its customers to connect, scale, and manage realtime applications and IoT devices. With over 70 SDKs for every platform, 250ms worldwide data transfer times and scalability for hundreds of millions of devices, PubNub's unique infrastructure provides the ability to easily connect and operate world-class realtime applications and IoT devices.

Known Partners

Confluent, Esri, C2RO, and 2 more

Known Customers

Twitter, Roam, Rebtel Services

Key People

Stephen Blum, Casey Clegg

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for Communications Platform-As-A-Service (CPaaS). These companies include VoxImplant and Sendbird.

VoxImplant logo
VoxImplant

United States / Founded Year: 2007

VoxImplant is a platform for real-time communication app development. VoxImplant lets mobile and web developers embed audio, video and instant messaging into their apps in minutes.

Known Customers

Bitrix24

Key People

Alexey Aylarov, Andrey Kovalenko

S
Sendbird

United States / Founded Year: 2013

Sendbird is a mobile engagement and communication platform that allows any company to quickly and easily embed rich real-time chat, voice, and video into their app to build connections with their users and between their users. With Sendbird customers can get access to the benefits of chat, voice, video quickly and with significantly less development effort or risk if they were to build it or maintain it themselves.

Known Partners

Krafton Game Union, Ralali

Known Customers

Motive

Key People

John Kim, Joe Pagano, Jin Ku, and 2 more

SignalWire logo
SignalWire

United States / Founded Year: 2017

SignalWire delivers a cloud platform for building advanced communications products, applications, or enterprise infrastructure. Its APIs, built for developers of all skill sets, enable rapid application development on a managed elastic framework.

Known Partners

Deutsche Telekom

Key People

Anthony Minessale II, Sean Heiney, Evan McGee, and 1 more

MessageBird logo
MessageBird

Netherlands / Founded Year: 2011

MessageBird builds Telco Communication APIs. The company enables developers and companies to communicate via SMS, Voice, and Chat on a global scale through APIs or web interface.

Known Partners

SparkPost

Key People

Robert Vis, Bob Violier, Adriaan Mol, and 2 more

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for Communications Platform-As-A-Service (CPaaS). These companies include Plivo and Stream.

Plivo logo
Plivo

United States / Founded Year: 2011

Plivo is a cloud communication platform that offers a way for companies to integrate voice and SMS capabilities into their applications.

Known Partners

Sansay

Known Customers

Voicemail+

Key People

Venky Balasubramanian, Michael Ricordeau

S
Stream

United States / Founded Year: 2015

Stream helps companies build social apps. Stream offers a hosted API based on cloud and big data best practises, which enables developers to add social functionalities to their apps in hours instead of months.

Known Partners

Blaze Verify, Megaport, Veeqo

Key People

Suman Venkataswamy, Thierry Schellenbach, David Maytubby, and 1 more

CometChat logo
CometChat

United States / Founded Year: 2018

CometChat is a Communication Platform as a Service enabling voice, video, and text chat on websites and mobile apps.

Known Partners

Tapatalk

Key People

Anant Garg

Daily.co logo
Daily.co

United States / Founded Year: 2016

Daily.co develops an API that adds video chat to any app or site. The company was founded in 2016 and is based in San Francisco, California.

Key People

Kwindla Kramer, Nina Kuruvilla, Varun Singh

What is Communications Platform-As-A-Service (CPaaS)?

These companies provide API solutions to facilitate omnichannel communication, enabling brands and retailers to incorporate live chat, messaging, video chat, or voice call features directly into their website or mobile app.

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile