Consumer & Retail / E-CommerceCustomer Service

Business Messaging Solutions

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Business Messaging Solutions?

Companies in this market enable brands and retailers to communicate with their customers with written messages via messaging apps, live chat, or SMS. Some of these companies also offer conversational AI features and often offer pre-built integrations with omnichannel customer service platforms.

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for Business Messaging Solutions. These companies include ZipWhip and Airship.

ZipWhip logo
ZipWhip

United States / Founded Year: 2007

Zipwhip offers the concept of utilizing the cloud to enable existing mobile, landline, and toll-free numbers to send and receive texts from any connected desktop, tablet, or smartphone. Additionally, Zipwhip offers a carrier-grade texting platform to help mobile and landline operators modernize the text messaging medium.On May 17th, 2021, ZipWhip was acquired by Twilio at a valuation of $850M.

Known Partners

Authvia, Telmetrics, Tagboard, and 2 more

Key People

John Larson, John Lauer, Ravi Angadi, and 2 more

Airship logo
Airship

United States / Founded Year: 2009

Airship gives brands the user-level data, engagement channels, AI orchestration, and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet passes, and more to exactly the right person in exactly the right moment - building trust, boosting engagement, driving action and growing value.

Key People

Brett Caine, Scott Allen, Thomas Butta, and 2 more

Attentive logo
Attentive

United States / Founded Year: 2016

Attentive is a personalized mobile messaging platform that helps e-commerce and retail brands connect with consumers. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber - whether it's a cart abandonment reminder, a notice about an exclusive sale, or product recommendations.

Key People

Ethan Lo, Brian Long, Amitabh Jhawar, and 2 more

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for Business Messaging Solutions. These companies include Take Blip.

T
Take Blip

Brazil / Founded Year: 1999

Take Blip is a technology company that operates in the mobile market. It offers a chatbot that allows companies to better reach and communicate with their customers. Its chatbot solutions are also applicable for enhanced communication across company teams, marketing, sales, and more.

Key People

Daniel Costa, Roberto Oliveira, Fabio Lacerda, and 1 more

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for Business Messaging Solutions. These companies include Intercom.

Intercom logo
Intercom

United States / Founded Year: 2011

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team-including sales, marketing, product, and support. Intercom's products enable communication with customers on your website, inside your web and mobile apps, and by email.

Known Partners

Dealcode, Dialpad, Blaze Verify, and 1 more

Known Customers

MPS Limited, Stripe, Hostinger

Key People

Des Traynor, Eoghan McCabe, Paul Adams

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for Business Messaging Solutions. These companies include Podium and Pypestream.

Podium logo
Podium

United States / Founded Year: 2014

Podium helps businesses of all sizes collect and manage online reviews and customer feedback. The company's focus is on helping businesses better understand their customer and the experience they are providing through reviews on sites like Google and Facebook, as well as private customer feedback.

Key People

Dennis Steele, Eric Rea, Rick Hasselman, and 2 more

Pypestream logo
Pypestream

United States / Founded Year: 2015

Pypestream is a conversational AI built for scale. The firm aims to elevate the customer experience with a full-stack platform, military-grade security, and a patented B2C messaging carrier purpose-built to handle any volume.

Key People

Richard Smullen, Gary MacDougall, Amelie Wisniak, and 1 more

Postscript logo
Postscript

United States / Founded Year: 2018

Postscript plugs into e-commerce businesses and helps them overcome declining email engagement by sending customers targeted, customizable SMS marketing.

Known Partners

Justuno

Key People

Adam Turner, Alex Beller, David Pickel, and 1 more

Emotive logo
Emotive

United States / Founded Year: 2017

Emotive offers a text message engagement platform designed to drive long-term customer loyalty through personal relationships.

Known Partners

SearchSpring

Key People

Zachary Wise, Brian Zatulove, Matt Cooley, and 2 more

What is Business Messaging Solutions?

Companies in this market enable brands and retailers to communicate with their customers with written messages via messaging apps, live chat, or SMS. Some of these companies also offer conversational AI features and often offer pre-built integrations with omnichannel customer service platforms.

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile