AI-Enabled Chatbots

Cognigy provides a software platform that enables companies to integrate conversational AI into existing or new communication processes.

Conversica provides Intelligent Virtual Assistants for customer engagement. By automating routine business conversations and personalizing interactions at scale, Conversica augments the workforce allowing business professionals and AI Assistants to work together harmoniously. The flagship Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following up with leads via natural, multi-channel, and two-way conversations. With its library of purpose-built and ready-to-use conversational skills backed by its patented conversational AI platform, Conversica’s AI Assistants can be deployed quickly and are human-like and personal. Conversica was founded in 2007 and is based in Foster City, California.

Ada offers an automated AI-powered platform that enables enterprise businesses around the world to automate customer service that saves time, reduces cost, and strengthen their support.

Uniphore is a conversational service automation software company. Uniphore enables businesses globally to deliver better customer service by providing an automation platform in which intelligent software can take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent.

Kore.ai develops a bot-based messaging and conversational AI platform that deploys and manages secure conversational bots across 30 different digital and voice channels.

AISERA delivers a proactive, personalized, and predictive AI Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, facilities, and customer service. Aisera's AI Service Desk works with existing service desk solutions to deliver an improved end-to-end service experience for employees and customers. The AI Service Desk automates and resolves customer service and IT support issues with conversational AI and intelligent process automation to deliver self-service to users on day one while reducing support and service costs.

Forethought aims to use artificial intelligence to help with customers service. It assists customer support employees with triaging tickets, finding answers to common issues, and training new hires.Forethought has 3 customer service products which include the Assist, Solve and Triage. Assist aims to help customer service associates (CSAs) find the information they need to solve a problem quickly,. Solve is a chatbot that answers simple questions and routes complex queries to human CSAs. Per the company, Triage uses AI to route calls to the most knowledgeable CSAs.

Emotibot is an AI chatbot that is mainly designed for the e-commerce and call center fields.

Yalo uses artificial intelligence to increase sales and improve the experience of customers. Yalo has built a c-commerce (“chat commerce”) startup building tools for businesses to use messaging apps as part of their customer outreach and sales strategies,

Clinc is a global conversational AI training platform provider deploying natural language processing and deep learning technology for enterprises. The company leverages a combination of natural language processing (NLP) engines, machine learning, and deep neural networks to make sense of human speech.

Capacity is an AI-powered support automation platform that connects an entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Leyan Tech focuses on the application of natural language processing, knowledge mapping, and deep learning in e-commerce customer service, financial consultation, government affairs, medical inquiry, and smart manufacturing.

Ultimate.AI is an automated customer service chatbot. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients' data-sets, is able to provide real-time help staff dealing with customer queries via chat, email and social channels.

Interactions is a developer of omni-channel Intelligent Virtual Assistants for customer care that enable consumers to speak or type in their own words to accomplish tasks that would normally require agent assistance.

Yellow.ai is a Conversational CX Automation Platform that brings AI and human intelligence together to automate customer experience for large brands and enterprises.