Consumer & Retail / Customer Service

Post-Purchase Assistance

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Post-Purchase Assistance?

Companies offering post-purchase service and assistance include both marketplaces and AR-enabled video chat services. The latter facilitates virtual support and maintenance by using AR to help technicians visually guide customers.

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for Post-Purchase Assistance. These companies include Thumbtack and SightCall.

Thumbtack logo
Thumbtack

United States / Founded Year: 2008

Thumbtack is a marketplace where consumers can find, compare, and book local services. The company provides a directory, estimated costs and ratings, and one-click checkout for hiring professionals such as plumbers, personal trainers, and wedding photographers.

Known Partners

Zonetail, Workiz, Nextdoor, and 2 more

Key People

Marco Zappacosta, Jonathan Swanson, Sander Daniels, and 2 more

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SightCall

United States / Founded Year: 2008

SightCall is a global Software as a Service (SaaS) platform leveraging WebRTC for live visual communications. SightCall provides a solution that complements its existing tools, environment, and processes to solve customer problems. The company also offers both business applications as well as APIs and SDKs enabling enterprises to configure their preferred customer visual support experience without requiring software development.

Known Partners

Qlaims, Vsee Lab, Vuzix, and 2 more

Known Customers

Hako Machines, Ageas

Key People

Thomas Cottereau, James Colquhoun, Frederic Navarre, and 2 more

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for Post-Purchase Assistance. These companies include .

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for Post-Purchase Assistance. These companies include .

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for Post-Purchase Assistance. These companies include Streem and TechSee.

Streem logo
Streem

United States / Founded Year: 2017

Streem is a video chatting app that connects customers with technicians to remotely fix things around the house. Its intelligent video captures crucial information at the tap of a button and provides a digital toolbox for taking measurements, finding angles, and saving notes. Users can automatically create a complete record of each Streem video call. On December 5, 2019 Streem was acquired by Frontdoor. The terms of the transaction were not disclosed.

TechSee logo
TechSee

Israel / Founded Year: 2015

TechSee provides Intelligent Visual Support powered by AI for corporates customer support departments.

Known Partners

Vuzix, Vodafone, Pegasystems, and 2 more

Known Customers

Vodafone, Orange

Key People

Eitan Cohen, Amir Yoffe, Shirly Warm, and 2 more

What is Post-Purchase Assistance?

Companies offering post-purchase service and assistance include both marketplaces and AR-enabled video chat services. The latter facilitates virtual support and maintenance by using AR to help technicians visually guide customers.

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile