Omnichannel Customer Service Platforms

Kustomer is an omnichannel customer management platform for enterprises that scale to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver consistent and personalized service and support through a single timeline view.On November 30th, 2020, Kustomer was acquired by Meta at a valuation of $1B.

Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up­ and ­running in minutes and have access to call center functionality including IVR, skills­-based routing, call conferencing, comprehensive reporting, all in an intuitive web­ based interface. Talkdesk integrates with CRM systems to deliver real ­time customer information agents need to improve customer interactions.

Hiver helps teams deliver a quality customer experience by helping them collaborate within Gmail. Hiver allows teams to access, assign, and track emails coming into a shared customer service account.

Gorgias is a customer support helpdesk designed for Shopify stores.

Trengo builds a solution for companies to communicate with their clients via all communication and media channels through one shared inbox. Trengo offers companies the possibility to get in touch with their clients through all communication channels, without extra effort.

Dixa is customer service software for customer-facing teams. It allows the user to deliver service across voice, email, and chat in one simple cloud-based interface powered by artificial intelligence. The company helps set up browser-based cloud call center platforms that feature automatic call distribution, call queues, outbound caller IDs, and personalized greetings.