Consumer & Retail / Customer Service

Emotion Sensing

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is Emotion Sensing?

Emotion sensing companies use AI to help identify human emotions to measure satisfaction or emotional reaction to a specific piece of content. This includes capturing facial expressions via in-store cameras, assessing vocabulary used in written communications, and determining emotions derived from voice interactions (call, smart assistant, etc.).

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for Emotion Sensing. These companies include Affectiva and Realeyes Data Services.

Affectiva logo
Affectiva

United States / Founded Year: 2009

Affectiva specializes in emotion recognition technology and develops an emotion-sensing and analytics software built on an emotion AI science platform that uses deep learning and a global data repository of emotion data points.On May 25, 2021, Affectiva was acquired by Smart Eye at a valuation of $73.5M.

Known Partners

Faurecia, Accenture, Aptiv, and 3 more

Key People

Rana el Kaliouby, Rosalind Picard, Gabi Zijderveld

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Realeyes Data Services

United Kingdom / Founded Year: 2007

Realeyes Data Services is an eye-tracking and emotion measurement firm for participant data mining. Realeyes measures facial expressions and quantifies people's emotional reactions through standard video devices, such as webcams and in-store cameras.

Known Partners

NEC, AT&T, Publicis Groupe, and 2 more

Known Customers

FCB, Adknowledge, Ipsos

Key People

Mihkel Jaatma, Charlie Rowan, Barry Coleman, and 2 more

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for Emotion Sensing. These companies include MEGVII and Lily AI.

MEGVII logo
MEGVII

China / Founded Year: 2011

MEGVII, an AI company based in China, develops Face++, a computer vision technologies platform that enables applications to read and understand the world better. Face++ allows users to easily add deep learning-based image analysis recognition technologies into applications, with simple APIs and SDKs.

Known Partners

ams

Key People

Wennbin Tang, Qi Yin, Mo Yang

Lily AI logo
Lily AI

United States / Founded Year: 2015

Lily AI uses AI to help brands and retailers understand the individual customer’s emotional context. Lily AI combines deep product tagging with deep psychographic analysis to determine the active state of mind of each shopper and turns that into timely personalized interactions.

Known Partners

Microsoft

Known Customers

thredUP, Everlane

Key People

Purva Gupta, Rick Kjellberg, Sowmiya Narayanan, and 1 more

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for Emotion Sensing. These companies include Empath and Entropik Technology.

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Empath

Japan / Founded Year: 2017

Empath is the developer of an Emotion AI solution that can identify emotions from a person's voice - in real-time, regardless of language. By analyzing multiple physical properties of the voice, Empath detects 4 emotions: joy, calm, anger and sorrow, as well as energy level.

Known Partners

EUPHORIA, Fujitsu

Key People

Michael Maddy

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Entropik Technology

India / Founded Year: 2016

Entropik Technology strives to work towards making human machine interaction experiences immersive and synergistic through its research of user behavior.

Known Partners

Intel

Key People

Bharat Shekhawat, Ranjan Kumar

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for Emotion Sensing. These companies include .

What is Emotion Sensing?

Emotion sensing companies use AI to help identify human emotions to measure satisfaction or emotional reaction to a specific piece of content. This includes capturing facial expressions via in-store cameras, assessing vocabulary used in written communications, and determining emotions derived from voice interactions (call, smart assistant, etc.).

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile