Consumer & Retail / Customer ServiceE-Commerce

AI-Powered Virtual Agents

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER

What is AI-Powered Virtual Agents?

These companies use AI to automatically generate and personalize instruction videos, tutorials, and other digital interactions through the use of digital humans that can act as human-like virtual assistants.

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Leaders

Leaders are the most established service providers in the market and possess the breadth to address various customer needs.

See why these companies made it as leaders for AI-Powered Virtual Agents. These companies include Soul Machines and FaceUnity Technology.

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Soul Machines

United States / Founded Year: 2016

Soul Machines is a developer of intelligent, emotionally responsive avatars that augment and enrich the user experience for Artificial Intelligence (AI) platforms.

Known Partners

Microsoft, Cleo, Slalom, and 2 more

Known Customers

Air New Zealand

Key People

Mark Sagar, Glenn Morten, Lisa Henderson

FaceUnity Technology is a 3D digital avatar technology provider that has developed a facial motion capture software for facial animation. The company's core products include Photo-to-Avatar SDK, Video-to-Avatar SDK, Beautification SDK, Face Sticker SDK, and Gesture SDK for VR/AR/mobile platforms.

Key People

Peng Wu

Highfliers

Highfliers are the most innovative service providers in the market and possess the resources to address evolving customer needs.

See why these companies made it as highfliers for AI-Powered Virtual Agents. These companies include .

Outperformers

Outperformers are the most specialized service providers in the market and possess the expertise to address unique customer needs.

See why these companies made it as outperformers for AI-Powered Virtual Agents. These companies include .

Challengers

Challengers are the most promising service providers in the market and possess the agility to address emerging customer needs.

See why these companies made it as challengers for AI-Powered Virtual Agents. These companies include Synthesia and UneeQ.

Synthesia logo
Synthesia

United Kingdom / Founded Year: 2017

Synthesia develops video synthesis technology that empowers video production for advertising agencies, marketing campaigns, corporate communications, e-learning companies.

Key People

Matthias Niessner, Lourdes Agapito, Vlad Lavrovsky, and 2 more

UneeQ logo
UneeQ

New Zealand / Founded Year: 2009

UneeQ provides an intelligent digital human platform that makes digital conversations more human. UneeQ enables companies to reimagine the customer experience through a conversational AI platform designed around leveraging the 'human touch' to create better customer experiences.

Known Partners

DXC Technology, Amazon, Deloitte, and 5 more

Key People

Danny Tomsett, Bradley Scott, Kimberley Gilmour, and 1 more

What is AI-Powered Virtual Agents?

These companies use AI to automatically generate and personalize instruction videos, tutorials, and other digital interactions through the use of digital humans that can act as human-like virtual assistants.

Selling a product or service?
Reach more buyers.

Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.

Claim your CB Insights Profile