Compare Minerva vs Uniphore
Customers evaluate the quality of Minerva's products using the following success metrics.
Minerva is 29 yrs old and is based in Denmark.
Minerva is a flexible configuration management tool with built-in business-ready solutions for various industries. On January 11th, 2022, Minerva was acquired by Aras. The terms of the transaction were not disclosed.
Uniphore is 16 yrs old and is based in United States.
Uniphore operates as a conversational service automation software company. It enables businesses globally to deliver customer service by providing automation software to take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent. It serves healthcare, banking, telecommunication, public safety, and other sectors. The company was founded in 2008 and is based in Palo Alto, California.
Why Minerva beats Uniphore
- Minerva focuses on different verticals (energy & utilities, telco) and more use cases, including field service mgmt. Our deployment cycle is also 5x faster as we are a product and don't require PS.
Why Uniphore beats Minerva
- First contact resolution and average handle time
- Incremental sales through upsell and cross-sell
- NPS and CSAT
- Increased revenue and reduced costs
- Lowering average handle time
- Improved customer experience and customer satisfaction
Minerva guides your agents (in real time) with next best recommended action and coaching to drive the customer conversation forward with the most efficient and effective resolution.
Intelligent virtual assistant for customer self-service that works across voice and digital channels to lower costs and improve CX.
Minerva works with 1 known companies.
Uniphore works with 2 known companies.
Why They Buy
We chose Minerva and Medical Device PLM because it was an out of the box solution which helps ensure that we meet regulatory requirements and gives us cool functionalities like the deliverable matrix and the DMR filtering. All these features fitted exactly to our needs.
We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level...Our ultimate goal is to help health care organizations provide best in class care for their patients, thus allowing them to experience smooth journeys. With Uniphore’s sentiment analysis technology and AI enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management.
News & Analysis
Minerva has not been mentioned in our research.
Uniphore has been mentioned in our research 3 times.
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Uniphore is a Leader in AI-powered chatbots
The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high operational costs, and low productivity. The goal is to improve CSAT scores, increase brand loyalty, and drive incremental revenue for businesses.