Compare Cresta vs Uniphore
Customers evaluate the quality of Cresta's products using the following success metrics.
Overview
Cresta is 7 yrs old and is based in United States.
Cresta operates a company focused on the application of generative artificial intelligence in the contact center industry. It offers products that provide real-time coaching to sales and service agents, visibility into team performance, customer insights from conversational data, and automation of common interactions. It primarily serves sectors such as automotive, retail, telecommunication, airlines, finance, insurance, and travel and hospitality. It was founded in 2017 and is based in Palo Alto, California.
Uniphore is 16 yrs old and is based in United States.
Uniphore operates as a conversational service automation software company. It enables businesses globally to deliver customer service by providing automation software to take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent. It serves healthcare, banking, telecommunication, public safety, and other sectors. The company was founded in 2008 and is based in Palo Alto, California.
Demo Video
Leadership
S. Zayd Enam (Founder, Chief Executive Officer)
Umesh Sachdev (Founder, Chief Executive Officer)
Investors
Andreessen Horowitz, Greylock Partners
March Capital, BAM Elevate
Product
Why Cresta beats Uniphore
Why Uniphore beats Cresta
Benefits
- Increased Conversion Rate (Sales)
- Reduce Average Handle Time (Sales and Care)
- Decrease Agent Ramp Time (onboarding)
- Increased revenue and reduced costs
- Lowering average handle time
- Improved customer experience and customer satisfaction
Products
Cresta for Sales for Revenue Growth
Improve revenue performance by helping managers discover winning sales behaviors, determining whether those behaviors are being followed by their agents, and reinforcing behaviors in real-time with real-time agent guidance.
U-Self Serve
Intelligent virtual assistant for customer self-service that works across voice and digital channels to lower costs and improve CX.
Customers
Cresta works with 3 known companies.
Uniphore works with 2 known companies.
Known Partners
CarMax, Porsche
Allstate, DHL
Why They Buy
We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level...Our ultimate goal is to help health care organizations provide best in class care for their patients, thus allowing them to experience smooth journeys. With Uniphore’s sentiment analysis technology and AI enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management.
News & Analysis
Cresta has been mentioned in our research 8 times.
Uniphore has been mentioned in our research 4 times.
Research Articles
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Market
ESP Rankings position vendors based on their resources and execution.
Cresta is a Leader in Agent support tools
The agent support tools market provides solutions to common challenges faced by contact centers, such as high employee attrition, low customer satisfaction, and poor agent engagement. These tools aim to improve the efficiency and effectiveness of customer interactions by leveraging AI and automation to capture, analyze, and optimize customer conversations. The market includes a variety of vendors offering solutions for real-time guidance, coaching, and monitoring of agents, as well as automated workflows and data-driven insights. Companies in industries such as healthcare insurance, financial services, travel and hospitality, telecom, and retail can benefit from these tools to improve their customer experience and drive revenue growth.
Uniphore is a Leader in AI-powered chatbots
The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high operational costs, and low productivity. The goal is to improve CSAT scores, increase brand loyalty, and drive incremental revenue for businesses.