Compare Cohere vs Forethought
Customers evaluate the quality of Cohere's products using the following success metrics.
Overview
Cohere is 5 yrs old and is based in United States.
Cohere offers a platform for coaching services designed to simplify, grow, and streamline the coaching industry. It enables coaches to promote and grow services for a long-lasting influence on people's lives. It includes secure live video, client communication, client scheduling, alerts, payments and revenue tracking, one-on-one sessions, unique branding, and session notes. The company was founded in 2019 and is based in Phoenix, Arizona.
Forethought is 7 yrs old and is based in United States.
Forethought uses artificial intelligence to help with customer service. It assists customer support employees with triaging tickets, finding answers to common issues, and training new hires. It streamlines the entire support ticket lifecycle on one generative artificial intelligence platform. The company was founded in 2017 and is based in San Francisco, California.
Demo Video
Leadership
Paul Oran (Founder, Chief Executive Officer, President)
Sami Ghoche (Founder, Chief Technology Officer)
Funding
Product
Why Cohere beats Forethought
- Cohere can go live 5X faster than forethought, more immediate ROI
Why Forethought beats Cohere
Benefits
- Self serve rate
- Ticket reduction %
- Cost Savings
- Reduction in first response time
- Support agent productivity improvement
- Support ticket deflection
Products
Answers
Instantly resolve 30-50% of support cases by leveraging past resolutions and content
Solve
Solve answers simple, repetitive support tickets automatically via chatbot, email, SMS, or any other channel—lowering customer wait times, enhancing self-service, and reducing ticket volume and backlog for agents. Solve is powered by AI that automatically learns from past tickets and Knowledge Base articles, resulting in 90%+ accuracy. Solve also includes Workflow Builder, which empowers companies to build intelligent, automated workflows that detect customer intent and provide recommendations on new intent clusters and model improvements.
Customers
Cohere works with 2 known companies.
Forethought works with 3 known companies.
Known Partners
Ramp, Rippling
Thumbtack, Typeform
Why They Buy
News & Analysis
Cohere has not been mentioned in our research.
Forethought has been mentioned in our research 8 times.
Research Articles
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Market
ESP Rankings position vendors based on their resources and execution.
Forethought is a Leader in AI-powered chatbots
The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high operational costs, and low productivity. The goal is to improve CSAT scores, increase brand loyalty, and drive incremental revenue for businesses.