Compare Balto vs Uniphore
Customers evaluate the quality of Balto's products using the following success metrics.
Overview
Balto is 7 yrs old and is based in United States.
Balto provides artificial intelligence-powered live call guidance for contact centers. It delivers critical information on call to help contact center agents overcome objections, answer questions, and reduce handling times. It serves the insurance, healthcare, financial services, and other sectors. It was founded in 2017 and is based in Saint Louis, Missouri.
Uniphore is 16 yrs old and is based in United States.
Uniphore operates as a conversational service automation software company. It enables businesses globally to deliver customer service by providing automation software to take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent. It serves healthcare, banking, telecommunication, public safety, and other sectors. The company was founded in 2008 and is based in Palo Alto, California.
Demo Video
Leadership
Marc Bernstein (Founder, Chief Executive Officer)
Umesh Sachdev (Founder, Chief Executive Officer)
Investors
OCA Ventures, Sandalphon Capital
March Capital, New Enterprise Associates
Product
Why Balto beats Uniphore
Why Uniphore beats Balto
Benefits
- Increased revenue and reduced costs
- Lowering average handle time
- Improved customer experience and customer satisfaction
Products
U-Self Serve
Intelligent virtual assistant for customer self-service that works across voice and digital channels to lower costs and improve CX.
Customers
Uniphore works with 2 known companies.
Known Partners
Allstate, DHL
Why They Buy
Balto shows representatives the best things to say, automatically scores 100 percent of calls, and alerts managers to coaching moments in real time...Balto provides customer service representatives with vital information live on the call, so the customer service reps can analyze problems and quickly fix them.
We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level...Our ultimate goal is to help health care organizations provide best in class care for their patients, thus allowing them to experience smooth journeys. With Uniphore’s sentiment analysis technology and AI enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management.
News & Analysis
Balto has been mentioned in our research 4 times.
Uniphore has been mentioned in our research 3 times.
Research Articles
Expert Collections
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Market
ESP Rankings position vendors based on their resources and execution.
Balto is a Leader in Conversation intelligence
The conversation intelligence market offers valuable insights into customer interactions, enabling businesses to enhance their communication strategies and drive better outcomes. These solutions use AI and natural language processing (NLP) technologies to analyze conversations, whether they occur in calls, emails, or other communication channels. By extracting meaningful data from these conversations, businesses can gain a deeper understanding of customer preferences, pain points, and sentiments. This, in turn, helps them improve customer service, optimize sales processes, and identify areas for training and development. The conversation intelligence market empowers organizations to make data-driven decisions, boost customer satisfaction, and ultimately, increase their revenue and competitiveness.
Uniphore is a Leader in AI-powered chatbots
The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high operational costs, and low productivity. The goal is to improve CSAT scores, increase brand loyalty, and drive incremental revenue for businesses.