Compare Aisera vs Forethought
Customers evaluate the quality of Aisera's products using the following success metrics.
Overview
Aisera is 7 yrs old and is based in United States.
Aisera develops an artificial intelligence-based service desk helping teams to automate repetitive tasks. It delivers a personalized, and predictive artificial intelligence service management (AISM) solution. It helps to automate tasks and actions for information technology (IT), human resources (HR) facilities, and customer service. The company was founded in 2017 and is based in Palo Alto, California.
Forethought is 7 yrs old and is based in United States.
Forethought uses artificial intelligence (AI) to help with customer service. It assists customer support employees with triaging tickets, finding answers to common issues, training new hires, and streamlining the entire support ticket lifecycle on one generative AI platform. The company was founded in 2017 and is based in San Francisco, California.
Demo Video
Leadership
Muddu Sudhakar (Founder, Chief Executive Officer)
Sami Ghoche (Founder, Chief Technology Officer)
Funding
Investors
Menlo Ventures, True Ventures
K9 Ventures, New Enterprise Associates
Product
Why Aisera beats Forethought
Why Forethought beats Aisera
Benefits
- Dollar Savings & Cost reduction
- User Productivity Improvement
- ESAT and CSAT scores
- Reduction in first response time
- Support agent productivity improvement
- Support ticket deflection
Products
AI Service Desk
Aisera’s AI Service Desk plugs right into the service desk ticketing system and help desk products customers already use. It learns from every touchpoint while automating repetitive inquiries and workflows with Conversational Automation. Aisera also provides the capability to transfer conversations seamlessly to a human agent when required.
Solve
Solve answers simple, repetitive support tickets automatically via chatbot, email, SMS, or any other channel—lowering customer wait times, enhancing self-service, and reducing ticket volume and backlog for agents. Solve is powered by AI that automatically learns from past tickets and Knowledge Base articles, resulting in 90%+ accuracy. Solve also includes Workflow Builder, which empowers companies to build intelligent, automated workflows that detect customer intent and provide recommendations on new intent clusters and model improvements.
Customers
Aisera works with 1 known companies.
Forethought works with 3 known companies.
Known Partners
Zoom
Thumbtack, Typeform
Why They Buy
News & Analysis
Aisera has been mentioned in our research 7 times.
Forethought has been mentioned in our research 8 times.
Research Articles
Expert Collections
HR Tech
4,168 items
The HR tech collection includes software vendors that enable companies to develop, hire, manage, and pay their workforces. Focus areas include benefits, compensation, engagement, EORs & PEOs, HRIS & HRMS, learning & development, payroll, talent acquisition, and talent management.
Robotic Process Automation
322 items
RPA refers to the software-enabled automation of data-intensive tasks that are low-skill but highly sensitive operationally, including data entry, transaction processing, and compliance.
Artificial Intelligence
10,958 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Sales & Customer Service
750 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Market
ESP Rankings position vendors based on their resources and execution.
Aisera is a Leader in Cognitive process automation (CPA)
The cognitive process automation (CPA) market offers solutions that leverage artificial intelligence and automation to streamline business processes, reduce costs, and improve productivity. These solutions can automate repetitive tasks, extract insights from unstructured data, and provide personalized customer experiences through natural language processing. The market includes vendors offering platforms that can be customized for specific industries, such as insurance or IT support. CPA solutions can help companies stay competitive by accelerating digital transformation and improving employee and customer satisfaction.
Forethought is a Leader in Generative AI — sales & outreach
The generative AI — sales & outreach market helps businesses maximize creativity and productivity in their sales and outreach efforts. These solutions leverage machine learning techniques to generate personalized sales content, such as email templates, scripts, and proposals, tailored to individual prospects or customers. By analyzing vast amounts of data, generative AI algorithms can identify patterns and insights to optimize sales strategies and improve conversion rates.