Compare AI Rudder vs Uniphore
Customers evaluate the quality of AI Rudder's products using the following success metrics.
Overview
AI Rudder is 5 yrs old and is based in Singapore.
AI Rudder provides artificial intelligence-powered voice assistants. It streamlines operations such as customer information verification, appointment confirmation, payment reminders, and more. It serves industries such as insurance, e-commerce and retail, logistics and supply chain, and more. The company was founded in 2019 and is based in Singapore.
Uniphore is 16 yrs old and is based in United States.
Uniphore operates as a conversational service automation software company. It enables businesses globally to deliver customer service by providing automation software to take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent. It serves healthcare, banking, telecommunication, public safety, and other sectors. The company was founded in 2008 and is based in Palo Alto, California.
Demo Video
Leadership
Kun Wu (Founder)
Umesh Sachdev (Founder, Chief Executive Officer)
Investors
Peak XV Partners, Huashan Capital
March Capital, BAM Elevate
Product
Why AI Rudder beats Uniphore
Why Uniphore beats AI Rudder
Benefits
- Improved reach and engagement rates
- Operating cost reduction such as hiring, training and re-training, office and tech associated costs
- Improved efficiency and customer experience
- Increased revenue and reduced costs
- Lowering average handle time
- Improved customer experience and customer satisfaction
Products
WeCall AI Assistants
AI-powered voicebots for outbound and inbound use cases. Outbound examples include payment reminders and loan collection calls, telemarketing and upselling calls, tele-survey and customer feedback calls, as well as KYC and information verification calls. Inbound examples include L1 customer service and first call resolution for simple request, as well as agent routing.
U-Self Serve
Intelligent virtual assistant for customer self-service that works across voice and digital channels to lower costs and improve CX.
Customers
AI Rudder works with 1 known companies.
Uniphore works with 2 known companies.
Known Partners
JULO
Allstate, DHL
Why They Buy
We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level...Our ultimate goal is to help health care organizations provide best in class care for their patients, thus allowing them to experience smooth journeys. With Uniphore’s sentiment analysis technology and AI enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management.
News & Analysis
AI Rudder has not been mentioned in our research.
Uniphore has been mentioned in our research 4 times.
Research Articles
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Market
ESP Rankings position vendors based on their resources and execution.
Uniphore is a Leader in AI-powered chatbots
The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high operational costs, and low productivity. The goal is to improve CSAT scores, increase brand loyalty, and drive incremental revenue for businesses.