Zenarate partners with companies large and small to scale best practices across an organization. Zenarate uses AI to insert experiential deep active learning into training and deliver best practice coaching to every person on a team.
Missing: Zenarate's Product Demo & Case Studies
Promote your product offering to tech buyers.
Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.
Missing: Zenarate's Product & Differentiators
Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).
Research containing Zenarate
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Zenarate in 1 CB Insights research brief, most recently on May 7, 2020.
Expert Collections containing Zenarate
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Zenarate is included in 2 Expert Collections, including Artificial Intelligence.
This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.
Startups recreating how healthcare is delivered
Latest Zenarate News
Nov 1, 2022
News provided by Share this article Consumers increasingly value human interactions for positive brand experiences PALO ALTO, Calif. and DENVER, Nov. 1, 2022 /PRNewswire/ -- Zenarate ( https://www.zenarate.com/ ), the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels. CX leaders can use the report to better understand what consumers value most, where to focus their agent training efforts, and how to win over customers and prospects. Top-line results, gathered via Google Consumer Surveys, indicate that consumers want "ease, greater access to agents, and better-trained agents." The 2022 CX Trends and Insights, Consumer Edition report is available to download now: https://www.zenarate.com/execs-research-report/ Zenarate is the "flight simulator" for customer and prospect engagement. Zenarate's AI Coach simulates any customer or prospect scenario immersing agents in life-like Voice and Screen Simulations while providing tone, soft skills, and best and required practice coaching throughout the simulation training. Zenarate's AI Coach is used globally in over a dozen countries in 13 languages by leading brands in banking, healthcare, insurance, telecommunications, technology, and travel industries to improve CSAT and NPS, Conversion Rate, and First Call Resolution Scores. "The data from CX Leaders Trends & Insights makes it clear that, despite the push for automation and chatbots, consumers prefer the 'human touch' when engaging with their favorite brands," said Brian Tuite, CEO and founder of Zenarate. "Our global clients are using their AI Coach to develop confident, top-performing agents to engage and delight their customers." Key findings from the report: Consumers prefer human agents to automation. 67% of consumers use the phone to engage with a brand's customer care department, and leading brands are expected to have well-trained contact center agents to deliver the best brand experience possible. Voice- and text-based channels dominate customer resolution rates. CX Leaders Trends & Insights research found that 61% of multichannel engagements begin in the voice or text channel, with 69% of customer resolution occurring in the voice or text channel in the past 12 months. Agent training and coaching needs attention now. Most consumers want businesses to focus on the Customer Care Experience, but only a third believe that the area has improved over recent years. According to the Execs in the Know 2022 CX Leaders Trends & Insights report, "In a new question for 2022, we discover that, far and away, the lack of access to a live agent is the most frustrating aspect of customer care for consumers. Over the past couple of years, access to live help has become increasingly restricted, and consumers are taking notice. Although automation is somewhat inevitable in today's contact center, brands must take care that they are striking the right balance between self-help and live assistance." About Zenarate Zenarate AI Coach helps leading brands develop confident top-performing agents through Simulation Training. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 13 languages. Zenarate customers include 8 of the top 10 US financial institutions, and leading companies in the healthcare, insurance, telecommunications, technology, and travel industries. For more information, visit www.zenarate.com . Media Contact:
Zenarate Web Traffic
Zenarate Frequently Asked Questions (FAQ)
When was Zenarate founded?
Zenarate was founded in 2018.
Where is Zenarate's headquarters?
Zenarate's headquarters is located at 3600 West Bayshore Road, Palo Alto.
What is Zenarate's latest funding round?
Zenarate's latest funding round is Unattributed.
How much did Zenarate raise?
Zenarate raised a total of $260K.
Who are Zenarate's competitors?
Competitors of Zenarate include Call Simulator.
Compare Zenarate to Competitors
SymTrain offers consulting and assessment, training and simulation, as well as curriculum planning services. It is based in Alpharetta, Georgia.
Call Simulator provides the Call Simulator platform, which delivers immersive training that harnesses the power of AI to create realistic, Speech-to-Speech call simulations. The AI-powered, fully immersive training platform, is designed to be integrated directly into leading call center software.
Discover the right solution for your team
The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.