How Zappix benefits their customers

Customers evaluate the quality of Zappix’s products using the following success metrics.

NPS
Average Handling Time (average length of a successful interaction)
Call Containment Rates (visits to the service that don't result in a conversation with a live agent)

Zappix’s customers

See why customers chose Zappix's products and services. Zappix's customers include Merchant Warehouse, Lifesize, and VisualVault.

Merchant Warehouse Logo

Merchant Warehouse is a recognized leader in payment acceptance solutions and merchant services. The company enables merchants, agents, POS developers…

With our focus on Net Promoter Score and prompt resolution for customer service inquiries, it is important for us to extend access of our world class support to smartphones using native app capabilities. Instead of developing our own custom app, we selected Zappix cross platform customer service app for our mobile initiative because it brings voice and non voice channels together in an intuitive interface that is already proven, provides flexibility and choice in service and is popular with consumers...Because there were no changes required to our call center software or infrastructure, Zappix was an easy choice for us.

David McSweeney
Executive Vice President, Merchant Warehouse
Lifesize Logo

Lifesize delivers video conferencing that's as easy, as lifelike and as remarkable as meeting in person. From delivering high definition video confere…

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VisualVault Logo

VisualVault is a private, Business Process Automation (BPA)/Enterprise Content Management (ECM) company. It specializes in the automation of data and …

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CG

Cloud Payment Group offers account management services including debt collections, payment management, and contact center solutions. It is based in Pe…

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HG
Hibbett / City Gear

Modern customer service requires multichannel solutions for success, but customers are still 11 times more likely to call customer service than look for help via any other channel. Meet your customers where they are and deliver the self-service they want through the channel they use most thanks to Zappix Visual IVR.

Beth Israel Lahey Health Logo

Beth Israel Lahey Health is a Massachusetts-based healthcare provider offering healthcare and support services to its patients, their families, and th…

Various departments at Lahey Health wanted to improve communication between staff and patients while reducing the bureaucratic burden on medical professionals, and reducing appointment no-show rates.

NA

National Recovery Agency recovers debt on behalf of banks, hospitals, medical practices, utility companies, government agencies, and others.

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