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MOBILE & TELECOMMUNICATIONS | Mobile Software & Services / Customer Relationship Management

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Unattributed VC | Alive

About Zappix

Zappix provides a cloud-based Visual IVR product suite that enables businesses to deploy an interactive smartphone visual IVR app to improve customer care, and reduce contact center costs. The Visual IVR system features a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen to offer customers a better way to interact. During the call, customers can utilize the smartPhone display and select responses by touch from the list of options displayed on their screen from order status, tracking order, tracking returns, initiating returns etc.

Zappix Headquarter Location

25 Burlington Mall Road Suite 301

Burlington, Massachusetts, 01803,

United States

Latest Zappix News

Zappix Launches Self-Service Claims Management Solution For Insurance Providers

Jan 5, 2022

The leading Visual Self-Service provider has launched an omni-channel self-service claims management solution including automated claims submission and claims status for insurance providers. Burlington, MA (PRWEB) - Zappix, the leading Visual Self-Service solutions provider, has launched a Claims Management solution empowering users to complete all claim related interactions via a self-service visual bot. The solution allows users to submit forms, upload photos and documents as needed, check claims status with real-time backend integrations, and view FAQ and knowledge base options including videos, documents, and other digital media. Zappix solutions deliver immediate ROI and important benefits for insurance providers, including: Improved customer experience — accelerating digital transformation and self-service usage and improving the overall customer experience Reduced costs — self-service options deflect calls away from costly live agent interactions Increased first call resolution — insurers can apply the right level of automation with well designed UI to deliver successful customer service resolutions Empowered contact center agents — Zappix self-service deflects repetitive and mundane tasks away from agents while providing agent assistance tools to make the handling of the calls faster and more efficient The self-service Claims Management solution consists of a visual self-service bot and Zappix flagship Visual IVR tuned specifically for insurance providers. When callers call into a contact center equipped with Zappix Visual IVR, they are provided with an option to use self-service. When they choose it, the caller receives a text message with a link to the Visual IVR. The customer then resolves the reason they called using their mobile phone, all in simple to use visual menus. “We are excited to launch a solution tailored for insurance providers that are looking to elevate their customers' digital experience,” said Yossi Abraham, Zappix President and CEO. “Our solution is pre-built, ready to be launched in under two weeks, and brings an immediate impact to the customer journey.” AI-powered digital self-service is transforming customer experience for insurance companies and their customers. Zappix looks to capitalize on the market demand for self-service automation with this targeted solution and its years of experience delivering premium customer experiences across different industries. About Zappix Zappix delivers AI-powered On-Demand Visual Self-Service Solutions: Visual IVR, On-Demand Apps, Proactive Engagement, Agent Assist, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc. ), and IVRs, and provides a comprehensive Analytics Suite. Zappix provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases. To learn more about Zappix, go to Source: PRWeb

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Expert Collections containing Zappix

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Zappix is included in 1 Expert Collection, including Robotic Process Automation.


Robotic Process Automation

312 items

RPA refers to the software-enabled automation of data-intensive tasks that are low-skill but highly sensitive operationally, including data entry, transaction processing, and compliance.

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