Zappix provides a cloud-based Visual IVR product suite that enables businesses to deploy an interactive smartphone visual IVR app to improve customer care, and reduce contact center costs. The Visual IVR system features a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen to offer customers a better way to interact. During the call, customers can utilize the smartPhone display and select responses by touch from the list of options displayed on their screen from order status, tracking order, tracking returns, initiating returns etc.
Zappix's Product Videos
Zappix's Products & Differentiators
Digital Patient Engagement
A digital and visual service that allows the healthcare provider engage better with their patients, without the need to download apps or make phone calls. The solution includes several components: Visual Appointment Reminders, Pre & Post Procedure Instructions, Digital Intake Forms, Referral Management, Patient Recalls, Digital Patient Education, Digital Surveys, and Patient Outreach
Expert Collections containing Zappix
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Zappix is included in 1 Expert Collection, including Robotic Process Automation.
Robotic Process Automation
RPA refers to the software-enabled automation of data-intensive tasks that are low-skill but highly sensitive operationally, including data entry, transaction processing, and compliance.
Latest Zappix News
Sep 27, 2023
News provided by Share this article Share toX In a significant milestone achievement, Zappix, a leading provider of Digital Customer Engagement Service solutions, has been honored with the prestigious "Most Innovative Healthcare Company" award for 2023 by CXO Outlook® Magazine. BURLINGTON, Mass., Sept. 27, 2023 /PRNewswire-PRWeb/ -- In a significant milestone achievement, Zappix , a leading provider of Digital Customer Engagement Service solutions, has been honored with the prestigious "Most Innovative Healthcare Company" award for 2023 by CXO Outlook® Magazine. This recognition is a testament to Zappix's unwavering commitment to reshaping the digital patient engagement landscape through groundbreaking technological advancements. Zappix's innovative approach is reshaping patient engagement. The company's sophisticated suite of digital tools has reimagined the patient journey, resulting in increased patient satisfaction and loyalty, while also driving efficiency, improving access, and reducing administrative burden for healthcare providers. "We are extremely proud to be recognized as the Most Innovative Healthcare Company of 2023," says Yossi Abraham, President and CEO of Zappix. "Zappix's Digital Patient Engagement Solution serves as a bridge, connecting patients with the care they deserve while empowering healthcare providers with the tools to deliver personalized, responsive communication." "We are extremely proud to be recognized as the Most Innovative Healthcare Company of 2023," says Yossi Abraham, President and CEO of Zappix. "Zappix's Digital Patient Engagement Solution serves as a bridge, connecting patients with the care they deserve while empowering healthcare providers with the tools to deliver personalized, responsive communication." The heart of Zappix's innovation lies in its cloud-based solution, which streamlines workflows and seamlessly integrates with Electronic Medical Records (EMRs) and back-end systems. The digital solution provides a comprehensive Analytics Suite, equipping healthcare providers with invaluable insights for informed decision-making. The company's expertise in digital customer engagement has been harnessed to enrich care quality, streamline clinic operations, and redefine the patient experience. Zappix's Digital Patient Engagement Solution helps with conveying pre and post procedure instructions, scheduling and appointment confirmation, patient education, referrals, and digital intake processes. The real-world impact of Zappix's solution is evident: Complex procedure late cancellations have decreased from 15% to under 2%. No-show rates have significantly improved, declining from 17% to under 5%. Automated referral reminders have doubled the success rate of booked referral appointments from 33% to over 65% Digital surveys have garnered real-time feedback, leading to a cascade of glowing 5-star reviews on platforms like Google. Receiving the "Most Innovative Healthcare Company" award for 2023 by CXO Outlook® Magazine is a testament to Zappix's unwavering commitment to excellence and innovation in healthcare, and it underscores the company's pivotal role in shaping the future of patient engagement. About Zappix Zappix transforms the patient journey with easy-to-use, modern digital patient engagement tools to improve the quality of care and increase patient satisfaction and loyalty. The cloud-based solutions enable workflow automation, rapid developments, seamless integration to EMRs & back-end systems, and provide a comprehensive Analytics Suite. Zappix provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use cases. To learn more about Zappix, go to healthcare.zappix.com . Contact
Zappix Frequently Asked Questions (FAQ)
Where is Zappix's headquarters?
Zappix's headquarters is located at 25 Burlington Mall Road, Burlington.
What is Zappix's latest funding round?
Zappix's latest funding round is Unattributed VC.
Who are the investors of Zappix?
Investors of Zappix include Kormeli.
Who are Zappix's competitors?
Competitors of Zappix include Airkit and 8 more.
What products does Zappix offer?
Zappix's products include Digital Patient Engagement and 2 more.
Who are Zappix's customers?
Customers of Zappix include Lahey Health - Medical Weight Loss and New England Baptist Hospital.
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