Founded Year

2017

Stage

Series C | Alive

Total Raised

$213.12M

Last Raised

$125M | 2 mos ago

Mosaic Score

+50 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Observe.ai

Observe.ai is an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs better. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on next steps during the customer call.

Observe.ai Headquarter Location

595 Market Street Suite #1130

San Francisco, California, 94105,

United States

628-238-5683

Observe.ai's Product Videos

ESPs containing Observe.ai

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Retail

Platforms in this market support customer service agents with conversation review tools, smart suggestions, live translation, quality assurance, and online session replays, among other agent-centric solutions.

Observe.ai named as Leader among 14 other companies, including Calabrio, Unbabel, and Cyara.

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Observe.ai's Products & Differentiation

See Observe.ai's products and how their products differentiate from alternatives and competitors

  • Reserved for analyst briefing

Expert Collections containing Observe.ai

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Observe.ai is included in 4 Expert Collections, including Artificial Intelligence.

A

Artificial Intelligence

9,051 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Conference Exhibitors

5,302 items

C

Customer Service Tech

949 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

A

AI 100

100 items

Observe.ai Patents

Observe.ai has filed 1 patent.

The 3 most popular patent topics include:

  • Barcodes
  • Database management systems
  • Geographic information systems
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/25/2021

Database management systems, Barcodes, Visualization (graphic), Optical character recognition, Geographic information systems

Application

Application Date

6/25/2021

Grant Date

Title

Related Topics

Database management systems, Barcodes, Visualization (graphic), Optical character recognition, Geographic information systems

Status

Application

Latest Observe.ai News

Observe.AI named Automation Solution of the Year at CCW Excellence Awards 2022

Jun 23, 2022

Observe.AI is recognized as a leading solution for contact center and customer experience excellence June 23, 2022 09:00 AM Eastern Daylight Time SAN FRANCISCO--( BUSINESS WIRE )--Observe.AI ( www.observe.ai ), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named this year’s CCW Excellence Award winner for Automation Solution of the Year. Observe.AI was selected out of nine vendors by the CCW judging panel – comprised of 29 customer experience (CX) professionals from Fortune 500 and global brands – for its proven impact on accelerating business improvement for contact centers. Observe.AI improves CX for contact centers through purpose-built, business-centric AI. By combining conversation intelligence with powerful automated workflows that accelerate agent coaching and quality assurance (QA) across channels of interaction, Observe.AI empowers contact centers to activate business insights at unprecedented speed and scale. The result is a faster impact on agent performance that drives better CX, retention, and sales. “For contact centers, the ideal balance of human + machine intelligence goes beyond extracting insights. True AI must accelerate the fundamental workflows that underpin stellar customer experiences and sales execution,” said Swapnil Jain, CEO and Co-Founder of Observe.AI. “We’re thrilled to be recognized for automation that allows contact centers to drive more meaningful agent-customer interactions, and scale consistently high-quality experiences that transform revenue generation, loyalty and retention, and more.” At this week’s Customer Contact Week (CCW) event in Las Vegas, the CCW Excellence Awards celebrated teams and individuals committed to driving superior contact center and CX excellence. Winners across 12 categories were announced and recognized for superior thinking, creativity, and execution across the full spectrum of contact center functions. Observe.AI was named Automation Solution of the Year, ahead of eight other established vendors. To learn more about Observe.AI, please visit: www.Observe.AI About Observe.AI Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint. Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai . Contacts

Observe.ai Web Traffic

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Page Views per Million (PVPM)
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  • When was Observe.ai founded?

    Observe.ai was founded in 2017.

  • Where is Observe.ai's headquarters?

    Observe.ai's headquarters is located at 595 Market Street, San Francisco.

  • What is Observe.ai's latest funding round?

    Observe.ai's latest funding round is Series C.

  • How much did Observe.ai raise?

    Observe.ai raised a total of $213.12M.

  • Who are the investors of Observe.ai?

    Investors of Observe.ai include Nexus Venture Partners, Scale Venture Partners, Menlo Ventures, Zoom Video Communications, SoftBank Group and 12 more.

  • Who are Observe.ai's competitors?

    Competitors of Observe.ai include Cresta, Level AI, Tethr, Ender Turing, SupportLogic and 15 more.

  • What products does Observe.ai offer?

    Observe.ai's products include Reserved for analyst briefing.

  • Who are Observe.ai's customers?

    Customers of Observe.ai include JK Moving, Real Defense, National Debt Relief and YourMechanic.

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