Founded Year

2015

Stage

Series C | Alive

Total Raised

$102.35M

Last Raised

$78.15M | 10 mos ago

Mosaic Score

+40 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Yellow.ai

Yellow.ai is a Conversational CX Automation Platform that brings AI and human intelligence together to automate customer experience for large brands and enterprises.

Yellow.ai Headquarter Location

400 Concar Dr

San Mateo, California, 94402,

United States

Yellow.ai's Product Videos

ESPs containing Yellow.ai

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / E-Commerce

Companies in this market leverage advancements in conversational AI, including natural language processing, understanding, and generation, to automate voice- and text-based interactions between customers and companies. This market includes both plug-and-play solutions, which are pre-trained to answer most common questions, and more tailored solutions that require training on a brand’s or retailer’…

Yellow.ai named as Challenger among 15 other companies, including AISERA, Uniphore, and Cognigy.

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Yellow.ai's Products & Differentiation

See Yellow.ai's products and how their products differentiate from alternatives and competitors

  • NLP Engine

    A very strong and robust NLP engine which is the backbone that enables key features such as Document Cognition and seamless processing of Unstructured data. The NLP also enables multi turn and highly adaptive conversations with context switching.

    Differentiation

    A very strong and robust NLP engine as a backbone enables key features such as Document Cognition and seamless processing of Unstructured data. The NLP also enables multi turn and highly adaptive co… 

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    Differentiation

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

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    Differentiation

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

  • Subscribe to see more

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

  • Subscribe to see more

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

    Differentiation

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

Research containing Yellow.ai

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Yellow.ai in 3 CB Insights research briefs, most recently on Jan 31, 2022.

Expert Collections containing Yellow.ai

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Yellow.ai is included in 4 Expert Collections, including Artificial Intelligence.

A

Artificial Intelligence

8,694 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

936 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

R

Retail Tech 100

100 items

The winners of the 2022 CB Insights Retail Tech 100, published March 2022.

E

E-Commerce

238 items

Latest Yellow.ai News

Yellow.ai Bolsters its Marketplace with Pre-built Dynamic AI Agents to Deliver Faster Time-to-market

Apr 28, 2022

Share Yellow.ai, the world’s leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, announced that it has augmented its Marketplace with pre-built, low-code Dynamic AI agents, enabling faster time-to-market and quicker time to value for enterprises. In line with its commitment to foster continuous innovation through its product offerings, the addition of pre-trained, ready to deploy vertical AI agents is aimed at helping enterprises accelerate their TX automation journey. According to Gartner, digital business acceleration is putting pressure on IT leaders to increase application delivery speed and time to value. Addressing this challenge with greater solution accuracy, the centralized solution library of Yellow.ai’s Marketplace enables enterprises to deploy AI Agents in just a few clicks, reducing time-to-market by upto 50%. It offers Prebuilt Industry Templates supporting use-cases across key industries including retail and automotive; Prebuilt Channel Integrators supporting 35+ channels including WhatsApp, Facebook Messenger, Wechat, Slack, Twitter, MS Teams, Instagram and Prebuilt Solution Templates for use cases across customer support, customer engagement, conversational commerce, HR and ITSM automation. Enterprises can also leverage the pre-built Dynamic AI agents for employee experience (EX) to automate end-to-end EX journeys, right from hire to retire including onboarding, training and routine employee engagements. Supporting seamless integrations with existing HCMs, ITSMs such as SuccessFactors, Service now, the pre-trained AI agents result in improved employee productivity by upto 30% and employee satisfaction by upto 40%. Currently offering over 40 prebuilt accelerators, the company aims to offer over 100 prebuilt accelerators on its Marketplace spread across industries, channels and solutions by the end of the second quarter. Related Posts Commenting on the new offering,  Rashid Khan , CPO and Co-founder, Yellow.ai said, “To address the evolving needs of customers and employees, enterprises, today, prefer Total Experience automation solutions that deliver results in no time. With our pre-built, vertical Dynamic AI agents, we aim to enable them through easy to use, pre-trained customizable models that deliver accuracy, speed to value and consistency specific to their business needs. For instance, with our verticalized solutions for one of the leading automobile manufacturers, we were able to automate the end-to-end buying journey for their end customers and improve month-on-month customer engagement rates by 300%.” Yellow.ai also announced feature upgrades to its existing solution Inbox – an Omnichannel Agent-Assist Platform that now supports features such as WhatsApp 24hr window expiry support and Video Calling functionality on cloud, delivering improved CSAT by upto 40%. The company has also added interesting feature upgrades to its Voice offering aimed at humanizing and enhancing conversational experiences with its Voice AI agents. Its customer engagement product Engage now allows enterprises to have access to unified user profiles to enable higher engagement rates with two-way conversations and deliver seamless omnichannel experiences.

Yellow.ai Web Traffic

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  • When was Yellow.ai founded?

    Yellow.ai was founded in 2015.

  • Where is Yellow.ai's headquarters?

    Yellow.ai's headquarters is located at 400 Concar Dr, San Mateo.

  • What is Yellow.ai's latest funding round?

    Yellow.ai's latest funding round is Series C.

  • How much did Yellow.ai raise?

    Yellow.ai raised a total of $102.35M.

  • Who are the investors of Yellow.ai?

    Investors of Yellow.ai include Lightspeed Venture Partners, Sapphire Ventures, Salesforce Ventures, WestBridge Capital, Phanindra Sama and 13 more.

  • Who are Yellow.ai's competitors?

    Competitors of Yellow.ai include E42, GupShup, Skit, Ultimate.AI, Kata.ai and 10 more.

  • What products does Yellow.ai offer?

    Yellow.ai's products include NLP Engine and 4 more.

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