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Wonderflow company logo
INTERNET | Internet Software & Services / Customer Relationship Management
wonderflow.ai

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Founded Year

2013

Stage

Series D | Alive

Total Raised

$23.83M

Last Raised

$19.61M | 5 mos ago

About Wonderflow

Wonderflow provides an advanced consumer feedback analysis platform that allows brands to analyze what customers say in product reviews. Teams can browse and filter results and group products by price, brand, category, country etc.

Wonderflow Headquarter Location

Nieuwezijds Voorburgwal 296-298

Amsterdam, 1012 RT,

Netherlands

+31 20 21 01 564

Latest Wonderflow News

Global Voice of the Customer (VoC) Market Report 2021 Featuring Sentiment Analysis Providers - BrandsEye, CallMiner, Limetropy, SANDSIV, Symanto, Wonderflow

Sep 16, 2021

Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the customer (VoC) is the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data, businesses can enhance customer experience (CX), meet unmet needs in the marketplace, and differentiate themselves from their competitors. Companies can unlock VoC through technologies such as sentiment analysis, which uses natural language processing (NLP), machine learning (ML), text analysis, and computational linguistics to identify the opinion, intent, or emotion behind the natural language. Through the use of specific words, tone, and the context of the conversation, sentiment analysis engines can recognize emotions and sentiments in customer-business interactions. Sentiment analysis tools can identify 3 characteristics: topic-what is a comment addressing? ; opinion-does the speaker hold a favorable or an unfavorable opinion? ; and emotion-what are the customers' emotions and sensitivities? (emotions can range from happiness, excitement, and contentment to anger, annoyance, and irritation). Sentiment analysis is redefining the VoC landscape, and it complements surveys and other traditional solicited feedback methods. The implementation of sentiment analysis brings several benefits to organizations, including the potential to increase RoI, revenue, and cost savings; the ability to increase customer retention; and the capability to offer an enhanced CX. In addition, VoC platforms can generate automated, complex, and actionable insights that will change the ways businesses operate. Advancements in AI and IoT and higher sentiment analysis adoption will guarantee a bright future for VoC tools. Key Topics Covered: The Strategic Imperative

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Expert Collections containing Wonderflow

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Wonderflow is included in 2 Expert Collections, including Customer Service Tech.

C

Customer Service Tech

727 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

E

E-Commerce

8,754 items

Wonderflow Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Wonderflow Rank

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