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Wonderflow

wonderflow.ai

Founded Year

2013

Stage

Series D | Alive

Total Raised

$23.83M

Last Raised

$19.61M | 2 yrs ago

About Wonderflow

Wonderflow provides an advanced consumer feedback analysis platform that allows brands to analyze what customers say in product reviews. Teams can browse and filter results and group products by price, brand, category, country etc.

Headquarters Location

Nieuwezijds Voorburgwal 296-298

Amsterdam, 1012 RT,

Netherlands

+31 20 21 01 564

Wonderflow's Product Videos

ESPs containing Wonderflow

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

These startups scrape online conversations, reviews, and social media data to analyze shopper sentiment.

Wonderflow named as Challenger among 9 other companies, including BirdEye, Reputation, and Brandwatch.

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Expert Collections containing Wonderflow

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Wonderflow is included in 3 Expert Collections, including Customer Service Tech.

C

Customer Service Tech

855 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

E

E-Commerce

10,031 items

M

Market Research & Consumer Insights

712 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

Latest Wonderflow News

Leading Voice of Customer (VoC) Analytics Vendor Benchmark Report 2022: Verint, Nice, Qualtrics, Medallia, DataEQ, CallMiner, Wonderflow, SANDSIV, InMoment, and Cisco

Oct 26, 2022

The report presents competitive profiles on each of the companies based on their growth, innovation, and a small discussion on their positioning. Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data, businesses can enhance customer experience (CX), meet unmet needs in the marketplace, and differentiate themselves from competitors. Companies can unlock VoC through technologies such as sentiment analysis, which uses natural language processing (NLP), machine learning (ML), text analysis, and computational linguistics to identify the opinion, intent, or emotion behind the customers' words. These companies have demonstrated high growth potential, best practices, competitive intensity, customer value, and partner potential. The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores, as highlighted in the Frost Radar methodology. KEY ISSUES ADDRESSED: Who are the top vendors for VoC platforms? Which are the companies that have demonstrated innovation excellence? Which are the VoC vendors who have shown higher growth than others? Companies to Action

Wonderflow Frequently Asked Questions (FAQ)

  • When was Wonderflow founded?

    Wonderflow was founded in 2013.

  • Where is Wonderflow's headquarters?

    Wonderflow's headquarters is located at Nieuwezijds Voorburgwal 296-298, Amsterdam.

  • What is Wonderflow's latest funding round?

    Wonderflow's latest funding round is Series D.

  • How much did Wonderflow raise?

    Wonderflow raised a total of $23.83M.

  • Who are the investors of Wonderflow?

    Investors of Wonderflow include Programma 101, Jan Bennink, Klass Capital, Italia 500, EIT Digital and 4 more.

  • Who are Wonderflow's competitors?

    Competitors of Wonderflow include Apptentive, Zipline, Chattermill, Alida, Revuze, Worthix, Notably, Vozy, Pisano, Swell CX and 45 more.

Compare Wonderflow to Competitors

Chattermill Logo
Chattermill

Chattermill uses AI to help large organizations understand and improve how they interact with their consumers. Chattermill analyzes customer feedback at scale and automatically identifies specific recommendations for how their clients can continuously deliver better services and products to their customers. The company was founded in 2014 and is based in Spitalfields, United Kingdom.

Reputation Logo
Reputation

Reputation.com provides a SaaS automated platform that enables businesses across the Americas, Europe and Asia Pacific to monitor and respond to reviews, tap into vast quantities of experience data and sentiment to make systematic improvements in the delivery of their services and improve their reputation online. The company was formerly known as ReputationDefender and changed its name to Reputation. The company was founded in 2006 and is based in San Ramon, California.

Critizr Logo
Critizr

Critizr is a multi-channel customer engagement platform for retailers. The company's solution analyses and monitors customer satisfaction through ratings or reviews. By requesting reviews from customers, retailers can facilitate spontaneous comments through a simple and effective feedback-mechanism.

Hello Customer Logo
Hello Customer

Hello Customer is a cloud-based customer experience software that enables enterprises to capture feedback from all of their customers at the specific touchpoints they define; engage with customers individually or automatically; receive smart reports for their brand and departments; and analyze customer insights in CRM.

BirdEye Logo
BirdEye

BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.

Keatext Logo
Keatext

Keatext uses advanced natural language processing and machine learning technology to analyze unstructured customer feedback.

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