Founded Year

2013

Stage

Series D | Alive

Total Raised

$139.38M

Last Raised

$90M | 1 yr ago

About WhatFix

WhatFix is a SaaS customer engagement startup that helps businesses onboard their customers and provides interactive knowledge flows to enhance product adoption. It allows for the creation of interactive support FAQs, training materials, and tutorials which can be integrated across all touch-points inside applications, blogs, and more.

WhatFix Headquarter Location

2nd Floor, No. 443, 14th Main 17th Cross, Sector 4, HSR Layout

Bengaluru, 560 102,

India

800-459-7098

ESPs containing WhatFix

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this market aim to help online shoppers find answers to their questions before they reach out to customer service agents. This includes companies that provide guided tutorials and automate user onboarding and adoption.

WhatFix named as Leader among 7 other companies, including Pendo, Appcues, and Airkit.

Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Research containing WhatFix

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned WhatFix in 1 CB Insights research brief, most recently on Jan 20, 2022.

Expert Collections containing WhatFix

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

WhatFix is included in 2 Expert Collections, including Robotic Process Automation.

R

Robotic Process Automation

322 items

RPA refers to the software-enabled automation of data-intensive tasks that are low-skill but highly sensitive operationally, including data entry, transaction processing, and compliance.

C

Customer Service Tech

965 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

WhatFix Patents

WhatFix has filed 1 patent.

The 3 most popular patent topics include:

  • Content management systems
  • Lithics
  • Online help
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/26/2020

6/28/2022

Online help, Content management systems, Technical communication, Lithics, Open formats

Grant

Application Date

6/26/2020

Grant Date

6/28/2022

Title

Related Topics

Online help, Content management systems, Technical communication, Lithics, Open formats

Status

Grant

Latest WhatFix News

Softbank-backed Whatfix buys Leap.is to expand mobile capabilities

Apr 26, 2022

By ADVERTISEMENT Whatfix, a Bengaluru-based digital adoption solution provider, has acquired a mobile-first onboarding and assistance platform Leap.is, a statement said on Tuesday. ADVERTISEMENT The acquisition of Leap, formerly Jiny.io, will expand the mobile capabilities of Whatfix and this is its largest M&A deal so far, the statement said without disclosing the financial details of the transaction. As part of the transaction, Leap's toolset will integrate with existing applications of Whatfix by adding guidance to mobile apps. This will help enhance activations and adoption, cut time-to-ship for onboarding experiences, and boost the customisation of user experiences, it added. ADVERTISEMENT “The shift to mobile is one of the most important business dynamics of recent years, especially amid the expansion of remote work,” said Khadim Batti, CEO and Co-Founder, Whatfix. Kushargra Sinha, CEO & Co-founder, Leap, noted that Leap’s mobile offering fits perfectly with Whatfix’s browser and desktop offerings. "Joining Whatfix feels like a natural progression in our journey," added Sinha. This marks the Softbank-backed company's second acquisition in a year. In August last year, Whatfix bought Nittio Learn , a learning management system (LMS) provider, for an undisclosed sum in a cash and equity transaction. In 2019, it purchased AI-powered personalisation engine provider, Airim. Whatfix, owned by Quicko TechnoSoft Labs Pvt. Ltd, was founded in 2014 by Khadim Batti and Vara Kumar. In June last year, the company raised $90 million as part of its Series D funding round led by SoftBank Vision Fund 2. Eight Roads Ventures, Sequoia Capital India, Dragoneer Investment Group, F-Prime Capital and Cisco Investments participated in the funding round. ADVERTISEMENT

WhatFix Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

WhatFix Rank

  • When was WhatFix founded?

    WhatFix was founded in 2013.

  • Where is WhatFix's headquarters?

    WhatFix's headquarters is located at 2nd Floor, No. 443, 14th Main, Bengaluru.

  • What is WhatFix's latest funding round?

    WhatFix's latest funding round is Series D.

  • How much did WhatFix raise?

    WhatFix raised a total of $139.38M.

  • Who are the investors of WhatFix?

    Investors of WhatFix include Eight Roads Ventures, Cisco Investments, F-Prime Capital, Sequoia Capital India, SoftBank Group and 13 more.

  • Who are WhatFix's competitors?

    Competitors of WhatFix include CommandBar, Skyllful, Appcues, NLX, Stonly, Coveo, Pendo, AppNavi, Algolia, WalkMe and 13 more.

You May Also Like

Pendo Logo
Pendo

Pendo is a product cloud that helps digital product teams and application owners deliver software experiences to users. The Pendo Product Cloud surfaces insights from product usage patterns, user sentiment, and user feedback to help product teams understand how people are using their products. Teams then use these insights to improve the product experience with smarter product decisions, in-app messages, guides, and product walkthroughs.

Appcues Logo
Appcues

Appcues provides users with the designs and tools to educate customers about products via its user onboarding software. It aims to allow teams to measure and improve product adoption without engineering effort by its clients.

Algolia Logo
Algolia

Algolia's mission is to enable developers and product teams to build consumer-grade search for their users that is easy to implement, engaging, and high-performing.

Airkit Logo
Airkit

Airkit is a low-code customer experience automation platform that integrates with the organization's business system and allows employees without a coding background to manage customer interactions, including scheduling, payments, and loyalty programs.

Inbenta Logo
Inbenta

Inbenta specializes in natural language processing and semantic search to improve the customer experience. Its integrated offering of six enterprise-grade AI and NLP-driven products -- the Inbenta Chatbot, Semantic Search, E-Commerce Search, Knowledge Management, Case Management, and Live Chat, automates over 300+ million real-time customer interactions per year across the web, mobile, social, and SMS channels, and natively supports 30 languages servicing a number of multinationals and diverse support organizations.

Lucidworks Logo
Lucidworks

Lucidworks builds AI-powered search solutions for various large brands. Fusion, Lucidworks' advanced development platform, provides the capabilities needed to design, develop, and deploy intelligent search applications at any scale. Companies across all industries, from consumer retail and healthcare to insurance and financial services, rely on Lucidworks every day to power their consumer-facing and enterprise search apps.

Discover the right solution for your team

The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.

Request a demo

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.