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Founded Year

2011

Stage

Acq - Fin | Alive

Total Raised

$45.15M

About Sharpen Technologies

Sharpen Technologies is a company that focuses on providing AI-supported contact center solutions in the technology sector. The company offers a platform that uses artificial intelligence to automate workflows and decision-making, enabling businesses to manage customer interactions across various channels. It also provides tools for performance management, data analytics, and integration with other applications. Sharpen Technologies was formerly known as Weeks Communications. It was founded in 2011 and is based in Indianapolis, Indiana.

Headquarters Location

101 W Washingont St Suite 600E

Indianapolis, Indiana, 46204,

United States

855-249-3357

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ESPs containing Sharpen Technologies

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The interactive voice response (IVR) market offers a range of solutions that enable businesses to interact with customers via automated voice and touch-tone prompts. IVR solutions enable businesses to provide self-service options to customers, handle high call volumes, and reduce operational costs. IVR solutions use speech recognition and natural language processing to understand and respond to cu…

Sharpen Technologies named as Challenger among 9 other companies, including Genesys, Cisco, and Talkdesk.

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Expert Collections containing Sharpen Technologies

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Sharpen Technologies is included in 1 Expert Collection, including Sales & Customer Service.

S

Sales & Customer Service

557 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.

Latest Sharpen Technologies News

TELEO CAPITAL PORTFOLIO COMPANY, SHARPENCX, ACQUIRES PLUM VOICE

Nov 15, 2023

News provided by Share this article Share toX BOISE, Idaho, Nov. 15, 2023 /PRNewswire/ -- TELEO Capital Management, LLC ("TELEO") has announced the acquisition of The Plum Group, Inc ("Plum Voice"), a recognized leader in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX"). SharpenCX is an all-in-one unified contact center platform. Headquartered in Boston, Massachusetts, Plum Voice is dedicated to enhancing business communication by offering AI-powered programmable communications, including advanced Interactive Voice Response (IVR) systems and conversational AI. The integration of Plum Voice's wide range of telecom, conversational AI, and dialog management technologies will help empower Sharpen's customer base with more powerful solutions. "This strategic move strengthens Sharpen's progress in building the Contact Center of Tomorrow. The combined technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation," stated TELEO Capital. About Plum Voice Plum Voice is a recognized leader in voice-based customer interaction technology. The company provides voice automation, speech recognition, and omnichannel solutions that enable organizations to deliver exceptional customer experiences, improve efficiency, and enhance business processes. Plum Voice's technology has been adopted by a wide range of industries to transform customer interactions. For additional information, please visit plumvoice.com . About SharpenCX Sharpen is a leading provider of cloud-based customer engagement solutions. The company's platform helps organizations deliver superior customer experiences by optimizing agent and employee performance through context-based routing, reporting, and dynamic scripting. With a flexible architecture, Sharpen's platform enables businesses to adapt quickly to changing customer needs and drive operational efficiency. For additional information, please visit  sharpencx.com . About TELEO Capital Management TELEO Capital is a lower middle-market private equity firm that looks to invest in opportunities where its strategic thought, operational resources, and capital base empower management to perform and execute their business plan. TELEO brings a successful track record of executing corporate carve-outs, recapitalizing broken balance sheets, acquiring founder-owned companies, and implementing buy and build strategies for its portfolio companies. TELEO targets opportunities in the technology and software, healthcare IT, business services, and industrial sectors. The firm is headquartered in Boise, ID with an additional office in Los Angeles, CA. SOURCE TELEO Capital Management, LLC ×

Sharpen Technologies Frequently Asked Questions (FAQ)

  • When was Sharpen Technologies founded?

    Sharpen Technologies was founded in 2011.

  • Where is Sharpen Technologies's headquarters?

    Sharpen Technologies's headquarters is located at 101 W Washingont St, Indianapolis.

  • What is Sharpen Technologies's latest funding round?

    Sharpen Technologies's latest funding round is Acq - Fin.

  • How much did Sharpen Technologies raise?

    Sharpen Technologies raised a total of $45.15M.

  • Who are the investors of Sharpen Technologies?

    Investors of Sharpen Technologies include TELEO Capital, Cultivation Capital, Multiplier Capital, Bridge Bank, Lightchain and 8 more.

  • Who are Sharpen Technologies's competitors?

    Competitors of Sharpen Technologies include Calabrio and 5 more.

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Compare Sharpen Technologies to Competitors

Calabrio Logo
Calabrio

Calabrio specializes in workforce performance and cloud contact center solutions. The company offers a suite of products to enhance and understand human interactions in contact centers, using connected data, artificial intelligence(AI)-fueled analytics, automated workforce management, and personalized coaching. It was founded in 1995 and is based in Minneapolis, Minnesota.

NICE inContact Logo
NICE inContact

NICE inContact is a cloud contact center software provider. NICE inContact CXone combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence on an open cloud foundation to help companies act smarter and respond faster to consumer expectations. It was founded in 1997 and is based in Sandy, Utah.

Genesys Logo
Genesys

Genesys provides customer service and contact center software and services. Its software directs interactions every day, from the contact center to the back office. It offers workforce engagement, artificial intelligence (AI) and automation, customer journey management, and more. It serves retail, healthcare, financial services, government, and other sectors. It was founded in 1990 and is based in Menlo Park, California.

Observe.ai Logo
Observe.ai

Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in San Francisco, California.

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SwampFox

Swampfox Technologies is a modern software, solutions, and services company focused on empowering amazing customer journeys for enterprise contact centers. The company offers a suite of applications and services designed to enhance customer experience through improved interaction management, self-service capabilities, and integration across various communication channels. Swampfox primarily serves sectors such as healthcare, energy/utility, insurance, financial, manufacturing, and retail. It is based in Columbia, South Carolina.

Talkdesk Logo
Talkdesk

Talkdesk provides artificial intelligence (AI) based cloud call center platform. It improves customer interactions across a variety of channels, including phone, email, chat, and social media. It serves industries such as financial services, retail, healthcare, and more. The company was founded in 2011 and is based in San Francisco, California.

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