StageAcquired | Acquired
Viator is a global tours and activities provider for travelers, delivering online and mobile access to thousands of curated trip activities including tours, attractions, shore excursions and private guides, in more than 1,500 destinations worldwide. In-house travel experts work with trusted local operators to ensure the quality and value of every experience, all backed by Viator's 24/7 customer service and global low-price guarantee. With more than 600,000 verified reviews and photos plus exclusive videos and insider travel tips, Viator has everything a traveler needs to find and book the best things to do worldwide. In addition to the flagship site - Viator.com - travelers can book in advance or in-destination via the Viator Tours and Activities App, as well as local-language sites for European, Latin American and Asian travelers. Viator also provides tours and activities to more than 3,000 affiliate partners including some of the world's top airlines, hotels and online travel agencies. Founded in 1995, Viator is headquartered in San Francisco with regional offices in Sydney, London and Las Vegas.
Missing: Viator's Product Demo & Case Studies
Promote your product offering to tech buyers.
Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.
Missing: Viator's Product & Differentiators
Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).
Expert Collections containing Viator
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Viator is included in 1 Expert Collection, including Travel Technology (Travel Tech).
Travel Technology (Travel Tech)
The travel tech collection includes companies offering tech-enabled services and products for tourists and travel players (hotels, airlines, airports, cruises, etc.). It excludes financial services and micro-mobility solutions.
Latest Viator News
May 4, 2023
Skift Take In football or soccer — pick your sport/analogy — sometimes it takes a new coach to get momentum. Under its new CEO, Tripadvisor is making significant changes to its core products. Dennis Schaal Share What will the new Tripadvisor look like? CEO Matt Goldberg, on the job since July, laid out the vision and some of the early results as part of the company’s first quarter earnings announcement. Discussing the quarter with financial analysts Thursday, Goldberg said “today we monetize only a fraction of our audience, largely through our hotel meta offering.” He said the company is the world’s leading travel guidance platform and is making changes to improve planning tools — and eventually they may incorporate generative AI — and introducing new formats to increase monetization and user engagement. Tripadvisor has been pairing recommendations from experts with advice from travelers. “So we’ve made some changes to the app home page to make it more effective and bring users into the experience, elevating the search bar, being more deliberate about driving qualified traffic, because in the end, it’s really about giving the consumer that experience that translates to engagement, that will deliver a highly qualified traveler to our partners and really drive monetization,” Goldberg said. Although these are early days, Goldberg said Tripadvisor is seeing higher click-through rates, a reduction in bounce rates, “and double-digit improvements on review completion and photo submissions, all fundamental areas for our strategy going forward.” Some of the product changes were the largest in five years, Goldberg said. Some of this relates to what Tripadvisor calls its core segment, which includes its hotel metasearch auction, its media business including sponsored placements, as well as Tripadvisor experiences and Tripadvisor restaurant reservations, which are distinct from what its own Viator and TheFork offer in experiences and dining, respectively. Goldberg discussed the strategies for its three segments, Tripadvisor Core, Viator and TheFork, and why Tripadvisor offers experiences under both the Tripadvisor and Viator brands . He said Tripadvisor experiences and Viator tours and activities are complementary, but the company positions itself overall as a guidance platform so consumers who book Tripadvisor experiences tend to come earlier in the trip-planning stage — higher in the marketing funnel — than those who visit Viator. Tripadvisor visitors mainly book experiences merely as one element of a trip. Viator customers, on the other hand, usually are more focused on reserving an experience only. Viator has been conducting an elevated marketing campaign, and is focusing on increasing brand awareness and encouraging repeat business. Its 105 percent revenue growth in the first quarter to $115 million, was the standout in the Tripadvisor segment stable, although its losses widened 50 percent to negative $30 million in the first quarter. Viator generated margin improvement in the first quarter, however. Goldberg was likewise bullish on its mostly European-based dining reservations brand, TheFork, despite headwinds from civil unrest in France. “In TheFork, we’re driving healthy growth with significant margin improvement this year by delivering value to both diners and restaurants in the European dining market,” he said. When it came to the hot-button issue of generative AI, Goldberg’s remarks were mostly aspirational rather than announcing any specific product releases. “I’m particularly excited about the work we’re currently progressing at the intersection of trip planning and generative AI,” Goldberg said. “What sets us apart in the industry is our relationship of trust with travelers. We understand that travel decisions are complex and good advice is hard to find. And we believe that we’re uniquely positioned to bring together our large asset of proprietary first-party data and authentic content with best-in-class large language models and embed them in the tools travelers need to fully plan itineraries end to end.” He responded to an analyst about the dangers of other companies scraping Tripadvisor’s content for their own generative AI products. “We’re going to iterate and learn,” Goldbert said. “And I think that — when we think about our content, we have choices about who gets to crawl and index our content and under what terms. And so we’ll always be thinking about how to take the content that we have that’s valuable and make sure that we are rewarded for it in the right way.” The Numbers Tripadvisor saw its revenue grow 42 percent in the first quarter to $371 million. It notched a net loss of $73 million, which was driven by a one-time $55 million tax settlement and related costs. The company’s free cash flow increased 65 percent to $119 million, as of March 31. smart_toy Skift AI Travel Newsletter AI coverage across travel sectors that’s focused on separating trendy moves from good ideas – in your inbox every Friday. Share
Viator Frequently Asked Questions (FAQ)
When was Viator founded?
Viator was founded in 1995.
Where is Viator's headquarters?
Viator's headquarters is located at 360 3rd Street, San Francisco.
What is Viator's latest funding round?
Viator's latest funding round is Acquired.
How much did Viator raise?
Viator raised a total of $16.7M.
Who are the investors of Viator?
Investors of Viator include TripAdvisor, Technology Venture Partners, Carlyle and Australian Technology Group.
Who are Viator's competitors?
Competitors of Viator include GetYourGuide and 3 more.
Compare Viator to Competitors
GetYourGuide is a booking platform for travel activities. It offers attractions, tours, and activities in worldwide destinations. GetYourGuide offers tickets for sightseeing, historical tours, sports activities, museums, and events. The company was founded in 2009 and is based in Berlin, Germany.
Klook focuses on selling travel experiences and packages in Southeast Asian tourist hotspots. It does ticketing for some of the main attractions in each city as well as provides unique offerings, like a supercar driving experience on Singapore's F1 track or a lesson in making kimchi in Seoul.
Tosshead is an events equipment and packages booking marketplace.
Tiqets is a ticketing platform that allows users to buy and use instant and mobile tickets for museums, shows and attractions worldwide.
Cleartrip is an online travel company in India. It works with its customer base through a variety of key channels: Cleartrip.com; a consumer website, Cleartrip Agent; a tool targeting India's large agency base, Cleartrip Mobile; and an online corporate travel management tool, Cleartrip for Business. The company was founded in 1905 and is based in Mumbai, India. In April 2021, Cleartrip was acquired by Flipkart. The terms of the transaction were not disclosed.
KKday offers an online platform that specializes in local in-destination tours and activities. Through a collection of curated experiences, KKday provides travelers with an avenue to find exciting off-grid activities and book them easily through the platform. It was founded in 2015 and is based in Taipei, Taiwan.
Discover the right solution for your team
The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.