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Corporation
SOFTWARE (NON-INTERNET/MOBILE) | Customer Relationship Management Software
verint.com

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Founded Year

1994

Stage

PIPE - II | IPO

Market Cap

3.52B

Stock Price

53.16

About Verint Systems

Verint (NASDAQ: VRNT) is a customer engagement company. Verint helps organizations simplify, modernize & automate, customer engagement through a cloud and hybrid solution.

Verint Systems Headquarter Location

175 Broadhollow Rd. Suite 100

Melville, New York, 11747,

United States

631-962-9600

Latest Verint Systems News

Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation

Jan 19, 2022

January 19, 2022 08:30 AM Eastern Standard Time According to the report, “Verint’s unified suite is a key strength; it spans end-to-end workforce optimization (WFO) including cross-channel workforce management (WFM), quality management, performance management and reporting. Verint is cited as a leader, receiving the highest score in the prescriptive analytics criterion. The report, authored by Forrester senior analyst Vasupradha Srinivasan, noted, “Verint’s sophisticated suite is rooted in an end-to-end approach to WFO. Verint draws on its customer service and WFM heritage and keeps on top of all things new in the evolving WFO landscape. The company has a solid strategy centered on a customer focused go-to-market approach, an agile platform, and a product enhancement framework that supports emerging areas like remote work, automated workflows, and insights-driven WFO.” Verint also received the highest scores possible in 17 criteria including intraday schedule management, interaction recording, automated quality management, speech and text analytics, artificial intelligence and machine learning, performance management, unified agent workspace, interactive schedule management, partner ecosystem, delivery model, and planned enhancements. The report states, “The integrated suite enables seamless cross-domain workflows and is a single solution for both supervisors and agents. Its mobile-enabled, employee-centered features for scheduling and performance tracking with built-in gamification are a hit with customers.” “We’re honored to be a leader in this Forrester Wave report,” says Verint’s Celia Fleischaker, chief marketing officer. “We’re continually innovating and delivering capabilities to address the needs of brands as they orchestrate customer journeys that span the enterprise and deliver a connected experience across channels.” Workforce Optimization capabilities are part of Verint Workforce Engagement solutions, which were analyzed in the 2021 Forrester Consulting Total Economic Impact™ Study commissioned by Verint. The study examined the potential return on investment (ROI) and business benefits organizations may realize by deploying Verint solutions. Through customer interviews and financial analysis, Forrester found that a composite organization experiences benefits of $52.4 million over three years versus costs of $10.68 million, and a 391 percent return on investment over three years with a payback period of under six months. About Verint Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close The Engagement Capacity Gap™. Verint. The Customer Engagement Company™. Learn more at Verint.com . *The Forrester Wave™: Workforce Optimization Platforms Q4 2021 report. December 2021 This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. Contacts

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Research containing Verint Systems

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Verint Systems in 2 CB Insights research briefs, most recently on Oct 8, 2020.

Expert Collections containing Verint Systems

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Verint Systems is included in 3 Expert Collections, including Cybersecurity.

C

Cybersecurity

4,820 items

C

Conference Exhibitors

5,302 items

C

Customer Service Tech

425 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Verint Systems Patents

Verint Systems has filed 563 patents.

The 3 most popular patent topics include:

  • Audio codecs
  • Computer network security
  • Computer memory
patents chart

Application Date

Grant Date

Title

Related Topics

Status

2/3/2020

1/18/2022

Computer memory, Rotating disc computer storage media, Audio codecs, DVD, Compact disc

Grant

Application Date

2/3/2020

Grant Date

1/18/2022

Title

Related Topics

Computer memory, Rotating disc computer storage media, Audio codecs, DVD, Compact disc

Status

Grant

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