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UserReplay

userreplay.com

Stage

Debt | Alive

Total Raised

$9.38M

Mosaic Score
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+20 points in the past 30 days

About UserReplay

UserReplay provides insight into customers' online experiences. User Replay enables companies with an e-commerce presence to understand and analyze every website journey as well as the ability to quantify and monetize the impact of every conversion issue, reduce fraud and improve conversion rates.

Headquarters Location

Asmec Centre, Brunel Road, Theale

Reading, England, RG7 4AB,

United Kingdom

+44 (0) 118 902 6810

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UserReplay Patents

UserReplay has filed 2 patents.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

8/9/2016

2/19/2019

Computer network security, Network protocols, Web frameworks, Statistical hypothesis testing, Data management

Grant

Application Date

8/9/2016

Grant Date

2/19/2019

Title

Related Topics

Computer network security, Network protocols, Web frameworks, Statistical hypothesis testing, Data management

Status

Grant

Latest UserReplay News

Active Feedback – Hitting the Sweet Spot between Qualitative & Quantitative CX Data

Oct 26, 2020

Share UserReplay has added Voice of Customer Feedback features to its core platform, bringing first-party customer feedback to the heart of CX analytics. Active Feedback offers a totally new view of on-site analytics, combining qualitative and quantitative data seamlessly in a single solution. Enabling user feedback to be viewed and interrogated alongside other CX statistics and situational data collected by UserReplay. Ruth Peters , UserReplay CEO comments: “Active Feedback gives you a bird’s eye view of the entire user profile. Viewing both CX analytics and feedback data side by side bridges the gap between what your customer is feeling and what they’re experiencing, allowing teams to quickly reveal the true story behind the digital customer journey.” At an enterprise level, clients would normally invest in two solutions to gain this extensive feature set, so having two worlds in a single solution brings major advantages from both a financial and insights viewpoint. James Wood, CPO at UserReplay also adds: “Uniquely, each customer feedback message is linked to real-time revenue data, adding a new dimension to feedback by giving insight into how much revenue is potentially being lost for each feedback session or segment.” On its own, Active Feedback is a powerful tool for gathering real-time qual-based data on the on-site experience. When paired with the rest of UserReplay’s features, however, it helps create a new level of actionable, commercial insights into a website’s performance. PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Prev Post

UserReplay Frequently Asked Questions (FAQ)

  • Where is UserReplay's headquarters?

    UserReplay's headquarters is located at Asmec Centre, Brunel Road, Theale, Reading.

  • What is UserReplay's latest funding round?

    UserReplay's latest funding round is Debt.

  • How much did UserReplay raise?

    UserReplay raised a total of $9.38M.

  • Who are the investors of UserReplay?

    Investors of UserReplay include Harbert European Growth Capital, The FSE Group, EC1 Capital, Episode 1 Ventures, Longwall Venture Partners and 4 more.

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