Founded Year

2008

Stage

Series E | Alive

Total Raised

$626.63M

Valuation

$0000 

Last Raised

$400M | 4 mos ago

Revenue

$0000 

Mosaic Score

+10 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Uniphore

Uniphore is a conversational service automation software company. Uniphore enables businesses globally to deliver better customer service by providing an automation platform in which intelligent software can take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent.

Uniphore Headquarter Location

1001 Page Mill Road Building 4, Suite 100-B

Palo Alto, California, 94304,

United States

650 352 5500

Uniphore's Product Videos

ESPs containing Uniphore

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this market leverage advancements in conversational AI, including natural language processing, understanding, and generation, to automate voice- and text-based interactions between customers and companies. This market includes both plug-and-play solutions, which are pre-trained to answer most common questions, and more tailored solutions that require training on a brand’s or retailer’…

Uniphore named as Leader among 15 other companies, including AISERA, Cognigy, and Kore.ai.

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Uniphore's Products & Differentiation

See Uniphore's products and how their products differentiate from alternatives and competitors

  • U-Self Serve

    Intelligent Assistant for Self-Service offerings

    Differentiation

    Works with chat and voice, tightly integrated with agent assist and analytics products 

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    Differentiation

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    Differentiation

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    Differentiation

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    Differentiation

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Expert Collections containing Uniphore

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Uniphore is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,168 items

A

Artificial Intelligence

9,051 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

950 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

E

E-Commerce

240 items

Uniphore Patents

Uniphore has filed 17 patents.

The 3 most popular patent topics include:

  • Computer telephony integration
  • Computational linguistics
  • Videotelephony
patents chart

Application Date

Grant Date

Title

Related Topics

Status

7/27/2020

4/5/2022

Computer memory, Natural language processing, Computational linguistics, Marketing, Microcontrollers

Grant

Application Date

7/27/2020

Grant Date

4/5/2022

Title

Related Topics

Computer memory, Natural language processing, Computational linguistics, Marketing, Microcontrollers

Status

Grant

Latest Uniphore News

Business : Uniphore solutions now available as premium applications on Genesys AppFoundry

Jun 21, 2022

Uniphore solutions now available as premium applications on Genesys AppFoundry 21/06/2022 03:58 PM KUALA LUMPUR, June 21 (Bernama) -- Uniphore, the leader in Conversational Automation, has announced that Uniphore U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys AppFoundry®—the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions making it easier to interact with consumers, engage employees and optimise their workforce. “We are proud to partner with Genesys to help unleash the power of conversations for contact centres everywhere,” said Umesh Sachdev, co-founder and CEO, Uniphore in a statement. “Together, we are equipping Genesys customers with the latest conversational AI and automation products that bring added value and cost savings across their entire business.” Uniphore U-Assist In-Call, the industry’s most advanced agent assist solution delivers real-time agent guidance and next-best action, leveraging the intent, sentiment analysis as well as desktop automation using attended RPA. U-Assist Aftercall saves agents valuable time by summarising the call and ensuring all promises made during the call are captured and fulfilled. Uniphore U-Assist In-Call and U-Assist Aftercall will help Genesys customers realise major business cost savings. Benefits include reduction of after-call work from an average of 2.5 minutes to a minute; 90 per cent reduction in error rate; and 75 per cent reduction in agent on-boarding time. Additionally, as a premium app on the Genesys AppFoundry, Genesys customers have the benefit of having their Uniphore Accelerator subscription included on their Genesys invoice thereby simplifying vendor management. -- BERNAMA Bernama is the trusted source of reliable real-time comprehensive and accurate news for both the public and media practitioners. Our news is published at www.bernama.com ; BERNAMA TV on: Astro Channel 502, unifi TV Channel 631, MYTV Channel 121 IFLIX; and Bernama Radio broadcasting locally on FM93.9 in Klang Valley, Johor (FM107.5), Kota Kinabalu (FM107.9) and Kuching (FM100.9). Follow us on social media : Facebook : @bernamaofficial, @bernamatv, @bernamaradio

Uniphore Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Uniphore Rank

  • When was Uniphore founded?

    Uniphore was founded in 2008.

  • Where is Uniphore's headquarters?

    Uniphore's headquarters is located at 1001 Page Mill Road, Palo Alto.

  • What is Uniphore's latest funding round?

    Uniphore's latest funding round is Series E.

  • How much did Uniphore raise?

    Uniphore raised a total of $626.63M.

  • Who are the investors of Uniphore?

    Investors of Uniphore include March Capital Partners, New Enterprise Associates, Chiratae Ventures, National Grid Partners, Iron Pillar and 23 more.

  • Who are Uniphore's competitors?

    Competitors of Uniphore include Cresta, Minerva, Cogito, Intradiem, Balto and 10 more.

  • What products does Uniphore offer?

    Uniphore's products include U-Self Serve and 4 more.

  • Who are Uniphore's customers?

    Customers of Uniphore include Tech Mahindra.

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