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ultimate.ai

Founded Year

2016

Stage

Series A | Alive

Total Raised

$28.05M

Last Raised

$20M | 1 yr ago

About Ultimate.AI

Ultimate.AI is an automated customer service chatbot. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients' data-sets, is able to provide real-time help staff dealing with customer queries via chat, email and social channels.

Ultimate.AI Headquarter Location

Ritterstrasse 12-14

Berlin, 10969,

Germany

+49 8000008105

ESPs containing Ultimate.AI

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / E-Commerce

Companies in this market leverage advancements in conversational AI, including natural language processing, understanding, and generation, to automate voice- and text-based interactions between customers and companies. This market includes both plug-and-play solutions, which are pre-trained to answer most common questions, and more tailored solutions that require training on a brand’s or retailer’…

Ultimate.AI named as Challenger among 15 other companies, including AISERA, Uniphore, and Cognigy.

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Research containing Ultimate.AI

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Ultimate.AI in 1 CB Insights research brief, most recently on Aug 6, 2021.

Expert Collections containing Ultimate.AI

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Ultimate.AI is included in 2 Expert Collections, including Artificial Intelligence.

A

Artificial Intelligence

8,694 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

617 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Ultimate.AI Patents

Ultimate.AI has filed 1 patent.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

3/28/2008

5/29/2012

Spenser (novel series), Computer errors, Audio engineering, Sound recording, Fourier analysis

Grant

Application Date

3/28/2008

Grant Date

5/29/2012

Title

Related Topics

Spenser (novel series), Computer errors, Audio engineering, Sound recording, Fourier analysis

Status

Grant

Latest Ultimate.AI News

Customer Service: ultimate.ai Raises $20M Series A Funding

Dec 7, 2020

Customer Service: ultimate.ai Raises $20M Series A Funding December 7, 2020 ultimate.ai Raises $20M Series A Funding Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks and reducing workload, and is relied upon by the likes of Deezer, Telia, and Finnair . BERLIN & HELSINKI, DECEMBER 1ST 2020 – ultimate.ai, the Helsinki and Berlin-based company building the world’s leading virtual customer service agent, has raised $20M in Series A funding, led by OMERS Ventures with participation from Felicis Ventures and existing investors HV Capital, and Maki.vc. The funding follows a year of massive growth and momentum for ultimate.ai. Digital commerce took center stage in 2020, driving strong tailwinds for technologies that enable great customer experiences at scale. The company has tripled its ARR over the last 12 months (for the second year in a row) and has also tripled its headcount, and with this large Series A round is set for even more explosive growth. “We’ve seen market maturity accelerate,” says Reetu Kainulainen, CEO and Co-founder of ultimate.ai. “After the first-generation of ineffective chatbots, businesses today really know what they’re looking for. Customer service automation has leap-frogged from simple FAQs to full process automation, across all digital channels. We’re really seeing the A-players emerge.” ultimate.ai’s mission is to empower brands to drive better customer experiences through automation. The company’s no-code platform makes powerful AI technology accessible, and puts it in the hands of customer service teams, to orchestrate their operations to deliver instant resolutions around the clock, and uniquely, in every language. Integrated within the world’s leading CRM providers, including Salesforce and Zendesk, ultimate.ai’s virtual agent talks to customers, manages tickets, works in back office systems, escalates to other team members, and offers a multitude of other features. The holistic, AI-first solution automates up to 80% of support interactions, freeing agents from repetitive requests. Rather than teams needing to replace their existing system, ultimate.ai can instead supercharge current workflows and setups. Jambu Palaniappan, Managing Partner at OMERS Ventures, will join the board. Aydin Senkut, Founding Partner of Felicis Ventures, will join as an advisor, alongside former Head of Airbnb for Business Mark McCabe, and former EVP Global Sales at payment giant Adyen, Thijn Lamers. “The new funding comes at a time of massive growth for us,” comments Reetu Kainulainen. “This will enable us to keep investing in a category-defining product. We have been uniquely placed to provide crucial support for businesses that have experienced a surge in online customers, and the years of foundation building, product development, and our team culture have enabled us to ride the tailwind of the COVID-19.” OMERS Ventures Managing Partner Jambu Palaniappan adds:   “ultimate.ai’s growth has been truly spectacular, underpinned by its world-class team that is headed up by founders with a strong technical background and unrivaled knowledge of AI. There are numerous chatbot companies out there but ultimate.ai represents something much bigger because at its core is an automation company and the undisputed industry leader. We look forward to working with Sarah Al-Hussaini, Reetu Kainulainen, Jaakko Pasanen, and Markus Rautio as they expand internationally and advance their deep technological capabilities even further.” The funding marks another milestone on ultimate.ai’s explosive growth journey. Currently, the company supports customer service departments of leading industry players, including companies such as Deezer, Telia, and Finnair. ultimate.ai was founded in November 2016 in Finland by COO Sarah Al-Hussaini, CEO Reetu Kainulainen, CSO Jaakko Pasanen, and CTO Markus Rautio. The founders developed their entire deep learning stack in-house, enabling fully language-agnostic technology without the need for a translation layer. The multilingual capability is ultimate.ai’s cornerstone, driving continued growth across Europe and North America. ultimate.ai will use this latest funding to advance its AI-powered automation platform, which currently powers customer interactions in over 20 languages, and to expand to North America and further throughout Europe. The current funding round brings the 4-year-old company’s total capital raised to more than $25M. Aydin Senkut, Founder and Managing Partner of Felicis Ventures, comments: “The customer service industry is undergoing an automation revolution. In ultimate.ai, we saw a vision that’s bold enough to lead the way. We believe that, just in the same way that category leaders have defined marketing and sales automation, ultimate.ai will do the same for customer service.”   About ultimate.ai ultimate.ai is the leading customer service automation platform and helps brands give great support experiences to every customer, instantly. The multichannel solution, deployed across chat, email, and social, provides a bird’s eye view of customer communication and empowers brands to customize virtual agents for their unique business needs. ultimate.ai has offices in Helsinki and Berlin and is backed by HV Capital, Maki.vc, OMERS Ventures, Felicis Ventures and Techstars. About OMERS and OMERS Ventures Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with CAD$109 billion in net assets as of December 31, 2019. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe – serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate. OMERS Ventures currently manages CAD$2 billion and has made more than 50 investments in disruptive technology companies across North America and Europe. www.omersventures.com . About Felicis Ventures Founded in 2006, Felicis Ventures is a venture capital firm that has backed 28 companies valued at $1B or more. Felicis invests in iconic companies reinventing core markets, as well as those creating frontier technologies. More than 80 Felicis portfolio companies have been acquired or gone public, including Adyen (IPO), Guardant Health (IPO), Fitbit (IPO), Shopify (IPO), Meraki (acquired by Cisco), Twitch (acquired by Amazon) and Ring (acquired by Amazon). To learn more, please visit www.felicis.com . Further Information: https://www.ultimate.ai

Ultimate.AI Web Traffic

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  • When was Ultimate.AI founded?

    Ultimate.AI was founded in 2016.

  • Where is Ultimate.AI's headquarters?

    Ultimate.AI's headquarters is located at Ritterstrasse 12-14, Berlin.

  • What is Ultimate.AI's latest funding round?

    Ultimate.AI's latest funding round is Series A.

  • How much did Ultimate.AI raise?

    Ultimate.AI raised a total of $28.05M.

  • Who are the investors of Ultimate.AI?

    Investors of Ultimate.AI include HV Capital, Maki.vc, Felicis, OMERS Ventures, Horizon 2020 and 4 more.

  • Who are Ultimate.AI's competitors?

    Competitors of Ultimate.AI include Thankful and 8 more.

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