Tripleseat focuses on providing website-based event management and catering solutions. The company offers a platform that focuses on the booking process for restaurants, hotels, and unique venues. The platform captures leads, generates necessary documents, and provides a calendar for easy event management. It primarily serves restaurants, hotels, and, special venues. The company was founded in 2008 and is based in Concord, Massachusetts.
ESPs containing Tripleseat
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The restaurant reservation management market refers to the software solutions that help restaurants manage their reservations, waitlists, and table assignments. These solutions can also provide analytics and insights into customer behavior and preferences. This market addresses the increasing demand for efficient restaurant operations and the rise of online ordering and delivery services. Overall,…
Expert Collections containing Tripleseat
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Tripleseat is included in 2 Expert Collections, including Restaurant Tech.
Hardware and software for restaurant management, bookings, staffing, mobile restaurant payments, inventory management, cloud kitchens, and more. On-demand food delivery services are excluded from this collection.
Companies offering tech-enabled marketing and advertising services.
Latest Tripleseat News
Oct 26, 2023
With less than 10 weeks to go until Christmas, here a five things businesses need to have front of mind to make the most of it. Christmas is a lucrative time for restaurants, with office parties and annual gatherings of friends providing a good opportunity for businesses - especially those that can cater for large bookings and events - to end the year on a high. With this in mind, event management software company Tripleseat has partnered with KAM to interview 150 operators across the UK to understand their thoughts on the coming period and see where they can make the most of it. Based on the results, Tripleseat's John Karemy gives his top five tips to help Christmas 2023 be a cracker. 1 Tech is friend not foe Everyone is aware just how difficult growing their team is right now, with recent reports suggesting there are well over 100,000 vacancies across the hospitality trade as a whole. With this in mind, it’s crucial that businesses are maximising their existing staff’s time and creating efficiencies. Businesses that took part in a recent survey revealed that on average they spend 9.32 hours a week managing bookings and events manually, the equivalent of losing a full week’s worth of a 9-5 every month. This is clearly a huge time-sink and integrating technology into a business for items such as managing bookings or managing inventory drastically reduces the time spent on administration and frees employees to put further focus on the business growth, customer satisfaction and retention. 2 Connect with customers past and present Customer loyalty and retention is a significant part of securing repeat revenue. Research with KAM shows that 43% of hospitality venues surveyed are not tracking customers or prospects, an essential component of continuing to grow a business in the modern age via reviews, feedback and digital mailing. Of those that are tracking, one in five are doing so through spreadsheets, creating a time and labour-intensive system that is difficult to use and time-inefficient for staff. Digitising this and using automation means that businesses can provide better customer service and connect with more visitors, more frequently. 3 Don’t forget those who might have previously window-shopped Just as important as collecting data from previous customers, is being able to collect data from customer prospects. This falls under the same umbrella as existing customers, with prospects included in the 43% of venues not tracking those that might have visited their site or sought additional information ahead of a booking that may not have come to fruition. This is all about making it as easy as possible for consumers to spend money at a time when every penny is under pressure. The ability to keep this data on record and contact them regarding promotions, menu changes or other marketing messaging is key and can result in a potentially huge increase in revenue. 4 Avoid the dreaded double booking As simple as it sounds, this can be something many venues can have issues with. Our research highlighted that over a third (34%) of hospitality businesses are still using paper to manage event bookings. Given the importance and scale of bookings at the end of the year, missing out on one reservation could result in a key loss of revenue, especially at a time when the hospitality industry is struggling with record closures. Obviously, the risk of using only paper to keep track of bookings opens up the risk of double booking a private room, or missing a large booking altogether, resulting in unhappy customers and a very large loss in revenue. 5 Remember, it was worth it last year 2022 was a bumper year for events in Q4 with a median revenue increase of 41%, demonstrating the size of the opportunity for venues across the UK before the year ends, but it was a period that your venue was able to handle before and will be able to again. Learn from previous successes and grow from the mistakes that were made along the way to ensure you are delivering a successful and profitable Q4 this year and capitalise on what could be an enormous opportunity. John Karemy is marketing lead at Tripleseat . Copyright - Unless otherwise stated all contents of this web site are © 2023 - William Reed Ltd - All Rights Reserved - Full details for the use of materials on this site can be found in the Terms & Conditions
Tripleseat Frequently Asked Questions (FAQ)
When was Tripleseat founded?
Tripleseat was founded in 2008.
Where is Tripleseat's headquarters?
Tripleseat's headquarters is located at 300 Baker Avenue, Concord.
What is Tripleseat's latest funding round?
Tripleseat's latest funding round is Growth Equity - II.
How much did Tripleseat raise?
Tripleseat raised a total of $7.5M.
Who are the investors of Tripleseat?
Investors of Tripleseat include General Atlantic, Vista Equity Partners, Bridge Bank, Level Equity and Dundee Venture Capital.
Who are Tripleseat's competitors?
Competitors of Tripleseat include Bizly and 8 more.
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